Jerrold Williams
Wilton,CT
Summary
Adaptable sales and account management professional with a proven record of strengthening customer relationships and supporting business growth. Known for strategic planning, territory management, and proactive issue resolution. Committed to improving client satisfaction and identifying new sales opportunities.
Overview
13
13
years of professional experience
Work History
Account Manager
Zoetis
01.2023 - Current
- Currently managing customer accounts, strengthening relationships and resolving service issues across assigned territory.
- Increasing client satisfaction by building strong relationships and addressing their needs promptly.
- Developing account plans aligned with customer needs, sales goals, and product portfolio priorities.
- Maintaining accurate CRM records, tracking opportunities, account activity, and follow-up actions.
- Conducting frequent onsite visits to assess customer needs and recommend product solutions.
- Managing territory accounts by building client relationships and identifying new sales opportunities.
Territory Sales Representative
Royal Canin
01.2019 - 01.2023
- Managed territory relationships across veterinary and pet specialty accounts, strengthening product adoption and store loyalty.
- Executed territory sales plans aligned with growth targets, prioritizing high-value accounts and sales opportunities.
- Coordinated product training for retail partners, improving confidence in nutrition recommendations and brand positioning.
- Monitored account performance, identifying gaps in distribution, assortment, and promotional execution.
Referral Coordinator
The Veterinary Cancer Center
01.2014 - 01.2019
- Built stronger hospital and prospective client relationships through COO support and consistent outreach.
- Improved client engagement across portfolio of 100+ accounts through regular communication, service promotion, lunch-and-learn coordination, and concern resolution.
- Expanded new business outreach through office visits, informational literature, and meeting setup focused on client education around services and treatment options.
- Delivered competitor insight to management through ongoing market monitoring and updates.
- Produced annual marketing event within budget by coordinating vendors, sponsors, guest list, printed materials, AAVSB accreditation approval for MC event, and feedback collection for future planning.
- Maintained company presence at client events, industry conferences, banquets, and meetings, and kept client database current with Salesforce analytics.
Education
Bachelor of Arts - Criminal Justice
Norwich University
Northfield, VT05.2008
Skills
- Account management
- Sales strategy
- Client relations
- Customer service
- Teamwork and collaboration
- Strategic planning
- Goal oriented
- Issue resolution
- Networking skills
- Relationship building and management
- Sales development
Accomplishments
- Current member of Northeast Leadership Council
- Currently 106% to target sales goal
- Currently ranked 6th in sales performance in the Northeast
- Signed the first Dermatology Partnership Agreement in Company history(2026)
Timeline
Account Manager
Zoetis
01.2023 - Current
Territory Sales Representative
Royal Canin
01.2019 - 01.2023
Referral Coordinator
The Veterinary Cancer Center
01.2014 - 01.2019
Bachelor of Arts - Criminal Justice
Norwich University