JERRON LACKEY
The Woodlands
Summary
Detail-oriented U.S. Navy veteran with eight years in equipment maintenance and safety compliance. Skilled in troubleshooting, technical documentation, and inventory management. Currently advancing technical skills in HVAC/R and IT help desk training, with a foundation in computer hardware, networking, and cybersecurity. Seeking an entry-level IT Support role to apply military experience and foster growth in application security engineering.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Associate
Nordstrom
The Woodlands
03.2025 - 11.2025
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Collaborated with team members to create a positive shopping experience for customers.
- Used technology resources to assist customers in locating and selecting items.
- Maintained product displays and ensured store layout adhered to brand standards.
Texas
TDCJ
Huntsville
11.2024 - 03.2025
- Ensured safety, security, and compliance in correctional facility by adhering to strict policies, procedures, and documentation requirements.
- Facilitated effective communication with staff, supervisors, and individuals in high-pressure situations, maintaining control and professionalism.
- Completed accurate reports, logs, and records to support accountability, communication, and operational readiness.
- Recorded incidents and compiled reports for administrative review, supporting operational transparency and accountability.
California
United States Navy, USN
San Diego
08.2016 - 07.2023
- Troubleshot equipment issues, identified problems, and implemented corrective actions to ensure operational readiness and reliability.
- Supported aviation personnel in fast-paced military environment, enhancing communication, teamwork, and problem-solving capabilities.
- Maintained updated knowledge through continuing education and advanced training.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction and trust.
Education
IT Support Professional Certificate - true
Course Careers
Remote07-2026
HVAC/R Technician Certificate - Houston, TX
Universal Technical Institute
Houston, TX07-2026
High School Diploma -
Wilson High School
Wilson, OK05-2016
Skills
- Customer service and communication
- Problem solving
- Ticketing systems
- Active Directory
- Microsoft Azure
- Cloud computing basics
- VPN support
- DNS
- Network troubleshooting
- Operating systems
Certification
- OSHA 10-Hour Construction Safety and Health, Issued: March 2026
- EPA Section 608 Universal Certification, Issued July 2026
- CompTIA A+ (In Progress)
Accomplishments
- Navy and Marine Corps Achievement Medal (NAM) - Awarded for outstanding professional achievement and superior performance.
- Good Conduct Medal (2 Awards) - Recognized for six years of honorable service, professionalism, and exemplary conduct.
- Navy "E" Ribbon - Awarded for service with a command recognized for sustained operational excellence.
Timeline
Sales Associate
Nordstrom
03.2025 - 11.2025
Texas
TDCJ
11.2024 - 03.2025
California
United States Navy, USN
08.2016 - 07.2023
IT Support Professional Certificate - true
Course Careers
HVAC/R Technician Certificate - Houston, TX
Universal Technical Institute
High School Diploma -
Wilson High School