Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Brown

Shadyside,OH

Summary

Results-driven General Manager with expertise in operations management and team building. Proven track record in enhancing customer retention and driving operational efficiency.

Overview

21
21
years of professional experience

Work History

General Manager

Valley Pool & Spa
02.2026 - Current

Managed daily store operations effectively. Assisted in training employees on specific job responsibilities. Coordinated monthly employee scheduling.

  • Managed inventory levels, optimizing product availability and reducing excess stock.
  • Oversaw daily operations, ensuring high standards of customer service and satisfaction.
  • Analyzed sales data to identify trends, informing strategic decision-making processes.

Sales Manager

Valley Pool & Spa
03.2022 - 02.2026
  • Led sales team to exceed monthly targets through strategic planning and execution.
  • Developed training programs that enhanced product knowledge and improved team performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Cultivated relationships with key clients, resulting in increased customer retention rates.
  • Sold over 4 million since I started with the company.
  • Have received several awards for my achievements.

Pest Control Technician

Terminix
09.2012 - 02.2022
  • Conducted thorough inspections to identify pest infestations and assess treatment needs.
  • Developed and implemented customized pest management plans for residential and commercial properties.
  • Operated specialized equipment for effective pesticide application while adhering to safety protocols.
  • Trained technicians on industry best practices and safe handling of hazardous materials.
  • Monitored treatment efficacy, adjusting strategies based on observed results and customer feedback.
  • Inspected and sold new business for pest and termite control.

Service Manager

Terminix
09.2006 - 09.2012
  • Led service teams to enhance operational efficiency and customer satisfaction.
  • Developed training programs for staff to improve service delivery and technical skills.
  • Implemented quality control measures, ensuring compliance with industry standards and regulations.
  • Analyzed service data to identify trends, driving strategic decisions for resource allocation.
  • Fostered relationships with clients, addressing concerns and enhancing customer loyalty initiatives.
  • Oversaw inventory management systems to ensure adequate supply of materials and equipment.

Sales Inspector

Terminix
11.2005 - 09.2006
  • Conducted thorough inspections to identify pest issues and provide tailored treatment solutions.
  • Collaborated with clients to educate on pest prevention and maintenance strategies.
  • Utilized industry-leading tools for accurate assessments and reporting of pest activity.
  • Mentored inspectors on inspection techniques and client communication skills.
  • Improved inspection accuracy through implementation of standardized checklists and protocols.
  • Inspected homes and businesses for pest and termite control and sold new business.

Education

Bachelor of Science - Liberal Arts

Ohio Valley University
Vienna, WV
05.1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and coaching
  • Inventory control
  • Verbal and written communication
  • Customer retention

Timeline

General Manager

Valley Pool & Spa
02.2026 - Current

Sales Manager

Valley Pool & Spa
03.2022 - 02.2026

Pest Control Technician

Terminix
09.2012 - 02.2022

Service Manager

Terminix
09.2006 - 09.2012

Sales Inspector

Terminix
11.2005 - 09.2006

Bachelor of Science - Liberal Arts

Ohio Valley University