Jerry Burk
IaAmerican Warranty Group
Dallas,United States
36
years of professional experience
Claims Adjuster, Service Advisor and Technician with 25 years of extensive experience in the automotive sector, dedicated to optimizing claims processes and enhancing client satisfaction. Committed to fostering effective communication between clients and internal teams, ensuring transparency and trust throughout the claims process.
Work History
VSC Claims Adjuster
3 Months- Evaluated claims to determine eligibility, coverage, and settlement amounts.
VSC Claims Adjuster
10 Months- Obtained all necessary information to complete proper evaluation of claims. Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control. Reduced loss ratios through fair and prompt processing of claims.
- Remote
Powertrain Manager/Claims Adjuster
3 Years- Evaluated automotive claims to determine validity and appropriate compensation. Facilitated communication between clients and the company to ensure timely updates on claims status. Located new suppliers to lower cost.
Claims Adjuster
1 Year 1 Month- Obtained all necessary information to complete proper evaluation of claims. Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control. Reduced loss ratios through fair and prompt processing of claims.
Powertrain Claims Adjuster
4 Years 11 Months- Obtained all necessary information to complete proper evaluation of claims. Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control. Reduced loss ratios through fair and prompt processing of claims.
Assistant Service Manager
2 Years 9 Months- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems. Collaborated with customers to offer solutions to service needs. Created written estimates and obtained customer consent to proceed.
Service Advisor and Dispatcher
9 Years 7 Months- Welcomed incoming individuals and ascertained needs by asking open-ended questions. Recommended additional, useful services to customers, which helped to increase overall sales. Dispatched repair order to technicians and booked finished jobs.
Assistant Service Manager
2 Years 8 Months- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems. Collaborated with customers to offer solutions to service needs. Created written estimates and obtained customer consent to proceed. Assisted with loaner vehicles.
Technician
11 Years- Technician at Billy Barrett VW Mazda, Dallas
Education
Associate of Arts - Automotive
Associate Degree in Automotive
Diploma
High School Diploma
Skills
Problem Solving
Analytical Skills
Trend Analysis
Process Improvement
Operational Efficiency
Automotive Claims Adjustment
Client Communication
Claims Management
Timeline
VSC Claims Adjuster
Cars Protection Plus
05.2026 - CurrentRead More
VSC Claims Adjuster
IaAmerican Warranty Group
10.2025 - CurrentRead More
Powertrain Manager/Claims Adjuster
North American Auto Care-NAAC
08.2022 - 08.2025Read More
Claims Adjuster
American Auto Shield
07.2021 - 08.2022Read More
Powertrain Claims Adjuster
Smart AutoCare
08.2016 - 07.2021Read More
Assistant Service Manager
BMW of Dallas
11.2013 - 08.2016Read More
Service Advisor and Dispatcher
Huffines Chrysler Dodge Jeep Ram
04.2004 - 11.2013Read More
Assistant Service Manager
Park Place Lexus
07.2001 - 03.2004Read More
Technician
Billy Barrett VW Mazda
07.1990 - 07.2001Read More
Bryan Adams High School
Diploma
Read More
Dallas County Community College
Associate of Arts from Automotive
Read More