Fernando Sosa
Dallas,TX
Summary
Highly motivated Claims Adjuster recognized for enhancing claims processing efficiency and maintaining high client satisfaction. Expertise in critical thinking and effective communication supports seamless claims management and resolution.
Overview
9
9
years of professional experience
Work History
VSC Claims Adjuster
American Guardian Warranty Service
Chicago, IL
09.2025 - Current
- Evaluated claims to determine validity and compliance with policy terms.
- Collaborated with clients to gather necessary documentation for claims processing.
- Reviewed repair estimates to ensure accuracy and alignment with warranty coverage.
- Communicated claim decisions effectively to clients and service providers.
- Assisted in resolving disputes by providing clear explanations of coverage limits.
- Maintained detailed records of claims activities in internal systems.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
VSC Claims Adjuster
Smart Autocare
Richardson, TX
04.2023 - 09.2025
- Evaluated claims to determine coverage and liability based on policy terms
- Collaborated with clients to gather necessary documentation and information for claims processing
- Analyzed damage reports and estimates to assess claim validity and settlement amounts
- Negotiated settlements with claimants while ensuring compliance with company policies
- Streamlined claims processing workflows to enhance efficiency and reduce turnaround times
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Lead Auto Technician
Clay Cooley Nissan
Dallas, TX
08.2020 - 04.2023
- Supervised daily operations of auto repair shop, ensuring timely service delivery and quality standards.
- Mentored junior technicians, enhancing skills in diagnostic procedures and repair techniques.
- Implemented process improvements that reduced vehicle turnaround time by optimizing workflow efficiency.
- Diagnosed complex automotive issues using advanced diagnostic tools, improving accuracy of repairs.
- Maintained compliance with safety regulations, promoting a safe working environment for all staff members.
- Maintained a high level of accuracy in recordkeeping, ensuring all service documentation was complete and up-to-date for future reference.
- Enhanced vehicle performance by conducting comprehensive diagnostics and implementing appropriate repairs.
Catering Manager
Big Als Smoke House BBQ
Dallas, TX
05.2018 - 03.2023
- Led catering operations for large events, ensuring exceptional service and client satisfaction.
- Developed and implemented catering menus that aligned with seasonal offerings and customer preferences.
- Coordinated logistics for events, managing inventory, staff assignments, and equipment rentals efficiently.
- Trained and mentored catering team members to enhance service quality and operational effectiveness.
- Oversaw budgeting for catering projects, optimizing costs while maintaining service excellence.
- Evaluated event feedback to refine processes and improve future catering services consistently.
- Designed catering packages to increase sales and customer experience.
- Handled payment collection and payroll of 25 employees.
Cahsier/Cook Trainer
Rasing Canes
Dallas, TX
05.2017 - 05.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accuracy in cash handling and daily reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Trained new staff on procedures, promoting adherence to company standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Decision-making
- Empathy and patience
- Workflow management
- Ethical judgment
- Claims negotiation
- Repair services coordination
- Claims investigations
Timeline
VSC Claims Adjuster
American Guardian Warranty Service
09.2025 - Current
VSC Claims Adjuster
Smart Autocare
04.2023 - 09.2025
Lead Auto Technician
Clay Cooley Nissan
08.2020 - 04.2023
Catering Manager
Big Als Smoke House BBQ
05.2018 - 03.2023
Cahsier/Cook Trainer
Rasing Canes
05.2017 - 05.2018
High School Diploma -
North Dallas High School