Jerry Carter
Waukee,IA
Summary
Dynamic professional with extensive experience at Mondelez International, excelling in customer service and regulatory compliance. Proven track record in problem-solving and sales support, driving growth through effective communication and strategic marketing campaigns. Adept at managing operations and enhancing team performance, consistently achieving productivity targets and optimizing processes.
Overview
17
17
years of professional experience
Work History
Senior Service Representative
Mondelez International
DesMoines, IA
03.2025 - Current
- Developed strong relationships with customers through effective communication skills.
- Ensured compliance with relevant laws, regulations and policies when handling customer interactions.
- Researched complex problems related to products or services to provide solutions that meet customer needs.
- Developed comprehensive knowledge of company products, services, and processes through training sessions.
- Provided guidance and advice to junior staff members regarding best practices in customer service.
- Supported sales team members to drive growth and development.
Service Repsresentative
Mondelez International
DesMoines, IA
04.2024 - Current
- Processed orders and maintained accurate inventory records.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Audited customer account information to identify issues and develop solutions.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Stocked shelves with new products as they arrived in the store.
Owner/Operations Analyst
Ulta Life, Inc
Waukee, IA
08.2008 - 01.2024
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Led startup and creation of operational procedures and workflow planning.
- Provided project management support for the development of new products, services, or processes.
Education
Associate of Applied Science - Information Technology
Des Moines Area Community College
Ankeny, IA12-2011
Bachelor of Arts - Business Administration And Management
University of Iowa
Iowa City, IA05-1986
Skills
- Customer service
- Regulatory compliance
- Problem solving
- Sales support
- Order processing
- Inventory management
- Marketing campaigns
Accomplishments
- Negotiated a land lease for private label coffee from Hana, Hawaii. Developed the ingredients, packaging, and all marketing campaigns for Maui Coffee.
References
References available upon request.
Timeline
Senior Service Representative
Mondelez International
03.2025 - Current
Service Repsresentative
Mondelez International
04.2024 - Current
Owner/Operations Analyst
Ulta Life, Inc
08.2008 - 01.2024
Associate of Applied Science - Information Technology
Des Moines Area Community College
Bachelor of Arts - Business Administration And Management
University of Iowa
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