Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Constituent Services Specialist
D.C City Council: Councilmember Nadeau's Office
10.2023 - Current
Assist in the various needs of Ward 1 in Washington, DC. Help host events and canvasses, answer calls and constituent mail, connect residents with District agencies, and build relationships with local Ward organizers and ANCs.
• Organize neighborhood canvassing, and agency community fairs
• Write remarks and talking points for speaking engagements.
• Connect houseless individuals to emergency shelter, vouchers, and local organizations assisting with rehousing initiatives.
• Assist with legislative team on reviewing the annual fiscal budget and DC agency oversite hearings
• Coordinate with crime intervention units and police on speaking with community members regarding public safety legislation, initiatives and providing updated information on active concerns of crime throughout the District.
• Liaison with the federal agencies, community organizations, civic groups, neighborhood associations and Area Neighborhood Commissions to advance the interests of Ward 1 residents.
Property Manager
Housing Unlimited
06.2022 - 10.2023
Oversee 34 properties specialized for those experiencing mental health crisis and who previously may have experienced homelessness.
Social media and Outreach initiatives (Increased social media engagements 345% FB, 315% Instagram, and 120% LinkedIn in first 6 months of employment)
Conduct lease signings, common area inspections and other landlord/tenant operations required for housing.
Certify annual and monthly income documentation, suggest fixed-income resources, and monitor eviction court developments.
Conduct internal investigations regarding lease violations, tenant concerns and matters that require immediate attention.
VIP Assistant
Live Nation Entertainment Inc.
05.2016 - 10.2023
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Promoted team productivity by keeping supplies organized and well-stocked.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
HUD Case Management Specialist
City Of Gastonia
02.2022 - 05.2022
Served as case coordinator, assuming responsibility for complex, high-volume assignments.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Oversaw implementation of HOME funded programs and their developments within Gaston County, collaborating with management to achieve smooth operations.
Reviewed documentation and input data into computer systems to complete eligibility process, re-certifications and satisfaction of deeds that have utilized CFR 24 HUD Part 92 approved city programs.
Referred families to shelters, legal resources and educational programs when needed.
Campaign Volunteer Coordinator
Jon Ossoff Campaign
01.2021 - 01.2021
Recruited and trained new volunteers on volunteer program goals and objectives.
Performed skills assessments to link volunteers to roles matching individual skills and competencies.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Completed daily logs for management review.
Non-Profit Intern
Down Home North Carolina
01.2020 - 05.2020
Managed multiple projects and trainings surrounding voter eligibility, the registration process and the different powers held by local, state and federal offices.
Arranged meetings for civic trainings in the voting process and coordinated resources for use by all attendees.
Furnished assistance and advice to new voters on proper steps and procedures
Distributed ballots to voters and answered questions concerning voting procedures
Volunteer
Pride Charlotte
08.2016 - 08.2019
Participated in meetings to discuss new outreach opportunities.
Provided information about available program resources and applicable services.
Worked with program supervisors to implement changes and better serve target groups.
Served as lead volunteer for voter registration and community services to connect with Hispanic members of the LGBTQ+ community to lobby against 287(G), which was an ICE led initiative- ended after the succesful election of Sheriff Garry Mcfadden in 2018.
Campaign Specialist
Walker Reid For Mayor
03.2017 - 11.2017
Worked with candidate and campaign managers to create targeted advertising strategies for key voter demographics.
Developed advertising tactics and implemented new solutions for increased brand awareness.
Cultivated social presence on social media platforms, provided correspondence to press, presented content relating to fundraising and campaign objectives for voting outreach.
Applied successful measurement of prior election data through learning plans for specific demographics for candidate to expand voter outreach.
Education
Bachelor of Arts - Political Science And Government
Bachelor of Arts - Political Science And Government
Mars Hill University
Visiting Student - Economics
Central Piedmont Community College
Transferred - Economics
University of Pittsburgh
High School Diploma -
Ashbrook High School
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