Goal-oriented manager with distinguished experience in Security industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Goal-oriented manager with distinguished experience in the security industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals.
Hi, I’m
Jerry Darnell
Memphis,TN
Summary
Overview
15
years of professional experience
Work History
Stanley Black & DeckerMemphis, TN
National Account Monitoring Team Manager
12.2007 - 02.2023
Job overview
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Identified profitable business leads and built pipeline of prospective customers.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Managed rollout of all new product lines and program updates.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Efficiently resolved service and account issues to maximize customer satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Awarded [Award] for effectively forecasting trends, conducting performance evaluations and reporting data to management.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Complied with policies and quality standards to maintain consistency in quality of services.
Education
Winnetka Adult Learning Center New Hope MN
06.2007
University Overview
Skills
- Customer Engagement Strategies
- Business Growth and Retention
- Contact Management Systems
- Sales Presentation
- Training Material Updates
- Account Development
- Client Relationship-Building
- Business Development
- Customer Service and Assistance
- Client Correspondence
- Facility Tours
- Account Management
- Operating Procedures and Policies
Timeline
National Account Monitoring Team Manager
Stanley Black & Decker
12.2007 - 02.2023
Winnetka Adult Learning Center