Jerry Floyd
Louisville,Kentucky
Summary
Adept at crafting high-quality cocktails and delivering outstanding service, I boosted customer satisfaction at Guy Fieri's Smokehouse. As a reliable team player with strong multitasking abilities, I efficiently managed high-volume events, enhancing the guest experience while adhering to alcohol service regulations. My skills in customer service and cash handling drove profitability and fostered a loyal clientele.
Overview
17
17
years of professional experience
Work History
Bartender
Guy Fieri's Smokehouse
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
The Back Door Lounge
06.2020 - 05.2024
- Executed, fast, friendly service behind a high volume, neighborhood Highlands bar serving favorite cocktails and sought after, famous and local pub fare.
- Handled accurate cash and credit card transactions along with closing out cash drawers and credit details at the end of each shift. Also reconciled cash and prepared deposits and secured them in the safe at the close of business.
- Addressed service and quality issues with customers on shifts I was an acting manager.
Bartender
DLS Services-Louisville Palace/Mercury Ballroom
08.2016 - 03.2024
- Served libations & comestibles to concert goers and attendents of various entertainment and corporate events.
- Again, responsible for accurate cash handling-until cash transactions were completely eliminated-and credit card transactions., on top of fast, friendly service.
- Worked here part-time while full time at multiple venues.
Bartender
Flanagan’s Ale House
07.2016 - 08.2018
- Served behind the pine at this busy Highland staple serving Irish fare such as their famous fish & chips and the Murphy Burger along with a plentiful selection of craft beers in cans, bottles and drafts along with some signature coctails, Irish whisky, and select, as well as popular bourbon.
- Scheduled during busy events such as Paddy’s Day parade weekend and St Oatricjs Day when these two days did not coincide.
- Employed here part-time while also working other venues.
Bartender
The Outlook Inn
11.2007 - 07.2016
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma - Academic/College Prepatory Curriculum
North Hardin High School
Radcliff, KY06.1989
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Guy Fieri's Smokehouse
07.2024 - Current
Bartender
The Back Door Lounge
06.2020 - 05.2024
Bartender
DLS Services-Louisville Palace/Mercury Ballroom
08.2016 - 03.2024
Bartender
Flanagan’s Ale House
07.2016 - 08.2018
Bartender
The Outlook Inn
11.2007 - 07.2016
High School Diploma - Academic/College Prepatory Curriculum
North Hardin High School
Similar Profiles
Jared WrenJared Wren
Line Cook at Guy Fieri's Flavortown Sports Bar Horseshoe CasinoLine Cook at Guy Fieri's Flavortown Sports Bar Horseshoe Casino
Edward DeMarshEdward DeMarsh
Bar Apprentice at Guy Fieri's Vegas Kitchen and BarBar Apprentice at Guy Fieri's Vegas Kitchen and Bar
Alyssa LaoAlyssa Lao
Server at Guy Fieri's Kitchen and BarServer at Guy Fieri's Kitchen and Bar