Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Latosha McMurray

Louisville,Kentucky
Latosha McMurray

Summary

Dynamic and self-motivated professional with a proven track record at Amazon Fulfillment Center, excelling in order fulfillment and packaging. Recognized for enhancing operational efficiency and maintaining high safety standards. Strong communicator and problem-solver, consistently achieving team goals through collaboration and punctuality. Committed to delivering exceptional service and quality

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
years of professional experience

Work History

Amazon Fullfillment Center

Warehouse Worker
06.2018 - 05.2020

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

SUBWAY®Restaurants

Restaurant Shift Lead
01.2014 - 06.2018

Job overview

  • Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
  • Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
  • Streamlined communication between kitchen and service staff for a smoother dining experience.
  • Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
  • Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations.
  • Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
  • Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
  • Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
  • Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
  • Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.

Skyline Chilli

Restaurant Team Member
03.2009 - 01.2014

Job overview

  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Cultivated warm relationships with regular customers.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Galt House

Reservation Agent
03.2005 - 02.2009

Job overview

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Provided customers with information about availability and pricing.
  • Maintained awareness of types of rooms available in different resort locations.

Education

Jefferson Community And Technical College
Louisville, KY

Associate Applied Science from Radiography

Pleasure Ridge Park High-school
Louisville, KY

Diploma from Science
05.2002

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Clear communication
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Punctual and dependable
  • Order fulfillment
  • Data entry
  • Safety protocols
  • Health and safety regulations
  • Complex Problem-solving

Affiliations

US ARMY VETERAN

Timeline

Warehouse Worker

Amazon Fullfillment Center
06.2018 - 05.2020

Restaurant Shift Lead

SUBWAY®Restaurants
01.2014 - 06.2018

Restaurant Team Member

Skyline Chilli
03.2009 - 01.2014

Reservation Agent

Galt House
03.2005 - 02.2009

Jefferson Community And Technical College

Associate Applied Science from Radiography

Pleasure Ridge Park High-school

Diploma from Science

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