Jerry Funk

• People Leader - managed team of 12 people that were responsible to gather business requirements, build, test and train user base.
• Project Management - Develop RACI, Project Charter, timeline, leadership and user engagement, senior leadership reviews, led several VSM and customer sensing sessions.

Accomplishments:

• 2017 - Oracle WMS for Crescent Park Logistics Center
• 2019 - Oracle WMS for Erlanger
• 2022 - Oracle WMS for Evendale Pack Shop (Spare Parts)
• 2024 - Oracle WMS for Evendale Pack Shop (Spares Kitting)

• AMPS - Led Order Management and Fulfillment system implementation into Oracle. Worked across several business functions to gather customer requirements, build, test and support after product go-live
• MyGEAviation.com - Led this major initiative to build all internal Order Management processes into a customer portal. This included features that allowed the customer to obtain part information for new, used and repair, place and track orders, and return and credits (OS&D)
• Process Improvement Leader - responsible for gathering requirements from business users to improve systems or process capabilities

• Represented several customer tooling OTR needs, worked closely with suppliers to get delivery commits for on time deliver

Accomplishments:

• Co-led business initiative to move Tooling operations from New Jersey to Cincinnati delivering consolidated operations resulting in external acquisition.

• Managed OTR for several major airline customers
• Streamlined OS&D processes through collaboration with customers

Major Accomplishments

• Delivered 96% Customer Service Level to ANA up from 89% within a 1 year span
• Drove customers to utilize existing and new tools to help with order management