Summary
Overview
Work History
Education
Skills
Highlighted Career Achievements
Timeline
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Jerry Gomez

Jerry Gomez

Cutler Bay,FL

Summary

Over 20 years of experience in the IT field, holding various positions of responsibility as an executive Information Systems Manager in major facilities. Skilled in building solutions-focused and team-oriented support staff. Proven ability to analyze critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions to increase reliability and improve productivity. Recognized for strategic and focused approach, earning extensive accolades for risk management, creating lean teams, and establishing creative strategies to optimize operations, financial returns, customer service, and output. Excels in working with new technologies and customers, making me a versatile professional. Experienced in managing customer relationships up to the senior/executive level. Prepared for leadership roles in technology management, with a background in overseeing complex IT projects and driving technological advancements. Strong team collaboration skills and ability to deliver results in dynamic environments. Expertise in network administration and IT strategy development.

Overview

19
19
years of professional experience

Work History

IT Manager

GDZ Computers
11.2019 - Current
  • As a team leader, I am leading a team and responsible for ensuring customers smooth migration and implementation of Microsoft Office 365 tenants with mailbox's, systems and resources
  • This includes Migration of mailboxes from bare server systems to Microsoft Office 365 cloud systems
  • This also includes guiding customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint Online, SharePoint Hybrid from 2010 to 2016, Lync Online, Office 2016, Office 365 ProPlus
  • Manage day to day operational relations with vendors, technical leads and end users
  • Establish and monitor service level agreements with customers such as incident management and software/hardware upgrades and maintenance
  • Provide planning, scheduling and tracking of project timeline, milestones and deliverables using appropriate tools to assure project milestones are completed and on budget
  • Currently setting and administer add new users, disable user accounts, modify user groups, retrieve AD group membership details, and perform auditing of user access history, device compliance, Device Configuration, Profiles Advance Threat Protection, Windows Defender/Firewall rules, Defender Disk Encryption, Install, support and setup AD Sync to Office 365
  • Install and support Hybrid Exchange setup for Exchange 2013/2019 to Sync with Office 365
  • Led team in performed Mailbox migration and cut-off from Exchange server based to Office 365
  • Performed and setup Microsoft Azure 2-Factor MFA password authentication
  • Utilize Azure AD and/or existing Power-Shell scripts to customize clients' Office 365 portal and mailbox functionality and usage
  • Experience with Microsoft Active Directory Domain Services (ADDS), to include AD replication and Group Policy Object management
  • Help support Citrix, Microsoft local VM's and Azure VM implementation and migration
  • Develop and maintaining our O365 environment, subsystems, and maintenance documentation
  • Act as a resource for other IT/IS staff on technical issues create written policies and develop/deploy system configurations for securing the O365 cloud
  • Install and manage Malware bytes Endpoint Protection through cloud based management tool

IT Manager

Claritas - Geoscape
01.2006 - 10.2019
  • Led team technical that provided production and project support for desktops, networks, telecommunications, and applications
  • Support Multi-WAN infrastructure of (3) remote locations which include Multi Active Directory Domains consisting of 120 Dell Servers & peripherals with vastly different infrastructure and application environments: Over 250 users in 3 location and disaster -production facilities at Terremark
  • Responsible for technical service design and service catalog development, establishing service and operating level agreements, including Memorandum of Understandings (MOUs) and Statement of Work (SOW) and Internal & External (SOP) Standard Operating Procedures
  • Followed ITIL guidelines for manages incidents & resolution along SLAs & interacts with team leaders
  • Measurement of incident management, against agreed KPIs through regular, targeted communications while improves customer satisfaction and service delivery
  • Coordinate Disaster Recovery Drill together with vendor and 3rd parties
  • Managed all security technology and requirements mandated by company
  • This improved better administration of business risk and service disruption
  • Prepared departmental budgets included variables and complexities such as operational changes, organizational changes, facilities change, provide network security recommendations and proposed projects to build realistic budgets with attention to financial constraints
  • Led SOC2 audit and certification for company, provided documentation, procedures recommendation to comply with standard IT and security standards in industry
  • Support and measurements of incident management, against agreed KPIs through regular, targeted communications including email and helpdesk system
  • Help recruit and train support staff, created 1st & 2nd SLA internal level support structure to easily streamline expertise, overseeing and mentoring IT staff in the development of IT processes based on ITIL framework including Service Level Management, Incident Management, and Change Management
  • Established a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization
  • Created internal company portal using Microsoft SharePoint and implemented internal helpdesk ticketing system and knowledgebase library
  • With this information, we can measure internal company SLA agreement
  • Consult and lead technical senior engineers in forecasting technology build outs for our online custom map server applications
  • Responsible for company IT budget and resource allocation to our internal and our front-end production systems
  • Installed & maintain NetSuite ERP, assist managing users, permission and resources
  • Manage several enterprise technologies including: Windows 2003/2008/2016 domain controller, Microsoft Exchange 2010/2013/2019, SharePoint 2010/2015, Microsoft learning center, Ipswich Secure Server and Symantec Bright mail Gateway
  • Experience with Microsoft Azure 365 cloud enterprise infrastructure within Azure cloud servers
  • Installed & maintain Office 365 Azure VM's, Intune Policies, Azure Exchange Management and Microsoft Office 365 SharePoint site
  • VMware Servers and Microsoft Hyper- V systems
  • Manage and administer Watchguard enterprise firewall
  • Provide setup of secure policies for internal and external security protocols and security policies
  • Manage and support Ubiquiti Unifi wireless access points
  • Monitor, optimize and troubleshoot Wi-Fi administration manger

Education

PMP Certification -

MCSA: Windows Server -

01.2014

MCSE: Server Infrastructure -

01.2012

Bachelor's Degree - Management Information Systems

Florida International University
01.1992

Skills

  • Microsoft Active Directory
  • Change Management
  • Microsoft Azure 365 Expertise
  • Deployment Expertise
  • Disaster Recover Co-Locations
  • SOC2 Implementation
  • Effective Project Coordination
  • Azure AD and Intune Policies
  • Exchange Server Management
  • Disaster recovery
  • Documentation management

Highlighted Career Achievements

Knowledge of ITIL methodology. Lead SOC2 audit and compliance for company., 10+ years of technical support with Windows Server, Windows Client, Active Directory/Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity Protection, Identity management, O365 identity, and Azure MFA., Setup and migrate Microsoft Office 365 Hybrid mailboxes to cloud. Lead migration of several companies from Exchange 2010/2013 and 2019 to Office 365. Migration included 50-100 GB mailboxes, public folders and resources.

Timeline

IT Manager

GDZ Computers
11.2019 - Current

IT Manager

Claritas - Geoscape
01.2006 - 10.2019

MCSA: Windows Server -

MCSE: Server Infrastructure -

PMP Certification -

Bachelor's Degree - Management Information Systems

Florida International University

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