Jerry Heath
Operations Supervisor
Winston-Salem,NC
Summary
Accomplished Operations Supervisor with a proven track record at Cornerstone Building Brands, enhancing team productivity and customer satisfaction through effective leadership and quality assurance. Skilled in operations management and employee development, Excelled in fostering teamwork and achieving organizational goals. Reduced employee turnover significantly by promoting a positive work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cornerstone Building Brands
03.2007 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Supervisor
APC Building Products
05.1990 - 03.2000
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor
Atrium Windows and Doors
05.2000 - 03.2007
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
Education
Business Administration And Management
Forsyth Technical Community College
Winston-salem, NCSkills
- Operations Management
- Safety oversight
- Employee Development
- Customer Relations
- Inventory Coordination
- Production
- Compliance Management
- Quality Assurance
- Project Planning
- Microsoft Office
- Warehouse Operations
Accomplishments
- Supervised team of 32 staff members.
- Documented and resolved quality issues which led to increased customer satisfaction
- Worked with the Lowes Home Improvement company on their annual managers conference.
- Managed a large product and raw materials warehouse which comprised of order picking and shipping and receiving.
- Won best display at the 2024 annual Lansing Builders Show
- Developed several team members for advancement within the company most becoming specialists and team leaders.
Certification
- Forklift Certification
- First Aid Certification
- NC Driver's License
- CPR/AED Certification
- OSHA Certified
- Time Management Essentials, Powered by The 5 Choices to Extraordinary Productivity™ Credential – Franklin Covey Co.
- Microsoft Office Specialist (MOS) - Microsoft.
- Introduction to Supervisory Skills– SkillPath.
Languages
English
Interests
- Personal Development and Self-Improvement
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Strategy Games
- Volunteer Work
- Drone Piloting
- Hiking
- I like working with my hands and fixing things
- Auto Repair
- Music
- Outdoor Recreation
- DIY and Home Improvement
Timeline
Operations Supervisor
Cornerstone Building Brands
03.2007 - Current
Supervisor
Atrium Windows and Doors
05.2000 - 03.2007
Supervisor
APC Building Products
05.1990 - 03.2000
Business Administration And Management
Forsyth Technical Community College