Jerry Henderson
Decatur,GA
Summary
Strategic IT and business leader with over 20 years of experience in delivering enterprise technology solutions and driving large-scale transformation initiatives. Expertise in enhancing operational efficiency, leading cross-functional teams, and implementing innovative solutions that align technology strategies with business goals to accelerate growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Business Relationship Manager – Packaging Solutions
Smurfit Westrock
Atlanta, USA
04.2025 - Current
- Serve as primary IT liaison for 20 Solution Centers and 6 assembly plants, aligning technology strategy with business objectives.
- Partner with senior stakeholders to identify, evaluate, and implement solutions that drive operational growth and efficiency.
- Contribute to the establishment of the Business Relationship Management (BRM) function for Packaging Solutions.
- Collaborate across enterprise and regional teams to support strategic initiatives and project execution.
- Selected for leadership council of PRIDE + Allies ERG, supporting inclusion and engagement initiatives.
Senior Analyst-Intelligent Automation – Enterprise
Smurfit Westrock
Atlanta, USA
06.2020 - 04.2025
- Co-created the Intelligent Automation Center of Excellence, establishing standards, governance, and delivery frameworks.
- Led automation portfolio delivering $7M in annual savings and 122K hours returned across the Corrugated division.
- Drove RPA initiatives in Packaging Solutions generating $827K savings and 17K hours annually.
- Facilitated workshops to identify and prioritize automation opportunities and build business cases.
- Led cross-functional teams (developers, analysts, business stakeholders) to deliver scalable automation solutions.
- Implemented reporting and analytics insights to support executive decision-making.
- Acted as escalation point to resolve business and IT conflicts and ensure project success.
IT Project Manager
Delta Air Lines
Atlanta, USA
05.2019 - 03.2020
- Helped establish RPA Center of Excellence leveraging Blue Prism and OCR, contributing to $10M+ annual benefits.
- Delivered multiple automation projects across business units, improving accuracy and efficiency.
- Reduced costs by: $1M annually via improved baggage claim processes, $500K in rebooking expenses, 7K hours saved through process optimization in reservations.
- Managed product backlog, prioritized initiatives, and removed delivery blockers in Agile environment.
Technical Engagement Manager
NICE Nexidia
Atlanta, USA
07.2018 - 05.2019
- Managed a portfolio of 12+ clients delivering technology solutions with >90% on-time delivery rate.
- Oversaw end-to-end implementation including design, integration, and deployment across multiple data sources.
- Built best practices for solution architects, improving delivery transparency and consistency.
- Led executive-level communications on delivery status, prioritization, and strategic direction.
- Delivered client training programs supporting adoption and product releases.
Consultant
Amdocs
Alpharetta, USA
11.2005 - 02.2018
- Delivered complex telecom transformation programs across CRM, billing, system integration, and OCM.
- Managed global projects ensuring alignment on scope, timeline, and budget.
- Led PMO governance for $25M digital transformation initiative (Sprint).
- Supported major M&A integration for Sprint/Nextel ($30B merger), leading cross-functional program teams.
- Directed CRM rollout supporting 12 call centers (U.S. & international) for Cingular Wireless.
- Generated $1.5M annual savings by identifying process improvements and solution opportunities.
- Mentored and led teams of project managers, analysts, and developers.
Education
Bachelor of Science - Interdisciplinary Studies
University of South Alabama
Mobile, AL07-2017
Skills
- Cross-Functional Leadership
- Business Analysis & Requirements Gathering
- Intelligent Automation (RPA, AI/ML, OCR)
- SaaS & Product Implementations
- Agile, DevOps & SDLC
- Process Improvement & Lean Six Sigma
- Organizational Change Management (OCM)
- Vendor & Stakeholder Management
- Mergers & Acquisitions (M&A)
- Training & Enablement
Certification
- Project Management Professional (PMP) – 2024
- PMI Agile Certified Practitioner (PMI-ACP) – 2024
- Certified Lean Six Sigma Black Belt (CLSSBB) – 2025
- Certified Professional in Managing AI (PMI-CPMAI) – Expected Jul 2026
- GenAI Overview for Project Managers
Timeline
IT Business Relationship Manager – Packaging Solutions
Smurfit Westrock
04.2025 - Current
Senior Analyst-Intelligent Automation – Enterprise
Smurfit Westrock
06.2020 - 04.2025
IT Project Manager
Delta Air Lines
05.2019 - 03.2020
Technical Engagement Manager
NICE Nexidia
07.2018 - 05.2019
Consultant
Amdocs
11.2005 - 02.2018
Bachelor of Science - Interdisciplinary Studies
University of South Alabama