Jerry Hubbard
Lorain,OH
Summary
Customer success professional managing onboarding, account health, renewal support, and a project-management mindset across client-facing service workflows. Builds trusted client relationships while resolving product questions, tracking adoption signals, and escalating issues before they affect retention. Strong fit for Customer Success Specialist work centered on renewals, client communication, and account management.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Business Owner
Modern Mythos
05.2012 - Current
- Track [number] partnership outreach conversations weekly to expand local business relationships.
- Cultivate partnerships with local businesses to extend market reach and generate new sales opportunities.
- Maintain strong customer relations through responsive communication and consistent follow-through.
- Coordinate business development activities with a project-management mindset to keep outreach organized and on track.
Delivery Driver
DoorDash
02.2026 - Current
- Pick up orders promptly and verify item details before leaving each restaurant.
- Communicate delivery status clearly to customers and respond professionally to special instructions.
- Inspect vehicle condition before trips and report issues that could affect safe delivery operations.
- Navigate local neighborhoods efficiently to complete deliveries within expected time windows.
- Track delivery details carefully to reduce missed items and customer follow-up.
- Maintain a professional and courteous attitude during every customer interaction.
Delivery Driver
Uber Eats
12.2024 - 12.2025
- Navigated efficiently with GPS technology to optimize routes and reduce wait times across deliveries.
- Communicated clearly with customers about order status, delays, and delivery updates throughout each shift.
- Handled packages carefully and adapted to changing traffic conditions to protect orders and maintain reliability.
Education
High School Diploma -
Knightstown Jr. Sr. High School
Knightstown, INSkills
- Customer service
- Attention to detail
- Relationship building
- Professional networking
- Customer relations
- Driven and determined
- Project management
- Decision-Making
- Flexible and Adaptable
- Teamwork and Collaboration
- MS Office
- Written Communication
- Attention to Detail
- Creative problem solving
- Professional telephone demeanor
- Retail store support
Additional Information
I worked armed security for Andrews Security and unarmed security Weiser Security in Arizona in the 2000's. I started with Modern Mythos and left the security gig. The positions I worked for both companies were maintaining a vigil and ensuring no one had access to dangerous places. I worked all hours and sometimes different sites every day.
Certification
Drivers License
Timeline
Delivery Driver
DoorDash
02.2026 - Current
Delivery Driver
Uber Eats
12.2024 - 12.2025
Business Owner
Modern Mythos
05.2012 - Current
High School Diploma -
Knightstown Jr. Sr. High School