Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Ingram

Helena,AL

Summary

Talented prospector and marketer with strong success as accomplished Market Manager. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue. Goal-oriented manager with distinguished experience in Retail, Sales and Golf industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering 15 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in community relations, product promotion and merchandising to achieve market penetration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and increase profitability and sales revenue.

Overview

17
17
years of professional experience

Work History

Market Manager

PGA Tour Superstore
04.2018 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
  • Made strategic and successful decisions by documenting and tracking sales activities with Outlook, SPS Commerce Analytics, and Excel.
  • Networked in market to build partnerships and connections with prospects.
  • Directed work of 150 sales professionals at multiple offices across 3 states.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Managed team scheduling and coordinated appointments between sales teams and prospects.

Assistant Store Manager

Dicks Sporting Goods
08.2016 - 04.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

General Manager

Your Golf Superstore
08.2015 - 08.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.

PGA Golf Manager

Dicks Sporting Goods
10.2006 - 03.2015
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Professional Golf Management

Mississippi State
Starkville, MS

Golf Professional Training Program

PGA of America
Port St. Lucia, FL
03.1999

Skills

  • Profitability Assessments
  • Time Management
  • Product Control
  • Client Meetings
  • Strategic Planning
  • Inventory Audits
  • Customer Needs Assessments
  • Social Perceptiveness
  • Retail Knowledge
  • Economic Trends
  • Effective Selling Strategies
  • Industry Partnership Development
  • Microsoft Teams
  • Complex Problem-Solving
  • Talent Pipelining
  • Accounting Techniques

Timeline

Market Manager

PGA Tour Superstore
04.2018 - Current

Assistant Store Manager

Dicks Sporting Goods
08.2016 - 04.2018

General Manager

Your Golf Superstore
08.2015 - 08.2016

PGA Golf Manager

Dicks Sporting Goods
10.2006 - 03.2015

Professional Golf Management

Mississippi State

Golf Professional Training Program

PGA of America

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Jerry Ingram