Jerry J. Casteel III
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication, negotiation, and interpersonal skills for providing superior customer service and long term client relationships.
Overview
13
13
years of professional experience
Work History
Owner
Penniless Family Pickers LLC
11.2020 - Current
- Oversaw day to day operations, ensuring all tasks were completed accurately and efficiently by team members.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Hired, Trained and motivated employees to perform daily business functions.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Private and School Chess Coach
Self
09.2011 - Current
- Contributed to the development of a successful chess program, resulting in increased school-wide interest in chess and higher tournament rankings.
- Incorporated various teaching styles, including innovative teaching methods, into lessons based on student needs using ongoing assessments, leading to more engaged learners with improved comprehension of complex concepts and growth.
- Collaborated with other coaches within the area to share best practices and discuss emerging trends in chess education techniques.
- Served as a positive role model for students both on and off the chessboard, promoting qualities such as perseverance, determination, and sportsmanship.
- Assisted students in refining their opening, middle game, and endgame strategies to achieve a well-rounded understanding of chess tactics while giving constructive feedback to help them improve.
- Developed critical thinking and goal setting skills in students by emphasizing the importance of analyzing opponent''s moves and predicting possible outcomes while giving them recognition of accomplishments.
- Managed logistics for participation in local, regional, and national chess tournaments, ensuring timely registration and proper preparation of players.
Sales Solution Specialist
Cox Communications
11.2019 - 11.2020
- Handled in-store purchase payment processing with cash and credit cards and issued credit when warranted.
- Increased customer satisfaction by attentively listening to needs, providing expert product knowledge and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections and repeat customers for sustained business growth.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Set up appointments with interested customers according to schedule availability.
New and Used Car Salesman
Jim Glover CJDRF, America's Car Mart
04.2019 - 11.2019
- Participated in ongoing training programs to stay updated on industry developments, product knowledge, industry trends, and market fluctuation
- Enhanced sales performance by implementing effective negotiation tactics and persuasive communication strategies.
- Developed strong relationships with clients, fostering trust and ensuring repeat business all while listening to customer needs and desires to identify and recommend optimal products
- Collaborated with finance department to secure competitive financing options for customers, resulting in higher closing rates.
- Streamlined sales process through the development of organized systems for tracking leads, follow-ups, and deals closed while guiding customers through the paperwork efficiently and ensuring any questions were answered
- Met or Exceeded monthly sales targets consistently through diligent prospecting efforts and strong relationship-building skills.
- Worked closely with service department to ensure thorough inspections and repairs before selling pre-owned vehicles.
- Provided personalized after-sales support to maintain customer satisfaction and encourage referrals.
Mobile Home Set Salesperson
Solitaire Homes
01.2019 - 04.2019
- Utilized advanced negotiation skills when working with both buyers and sellers, securing favorable outcomes for all parties involved in each transaction.
- Developed extensive knowledge of local regulations surrounding mobile home construction and placement, ensuring compliance during all transactions.
- Provided expert guidance to clients on selecting the right mobile home based on their needs and budget constraints.
- Hosted open houses and promotional events to showcase available mobile homes to potential buyers.
- Developed customized presentations tailored specifically towards individual client needs/preferences aiming ultimately at increasing overall satisfaction levels while also driving greater conversion rates amongst prospects/target audience groups.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
New Car Salesman
South Pointe Chrysler Dodge Jeep Ram
04.2018 - 12.2018
Owner
The Chess Connection
01.2014 - 03.2017
- Became a USCF Certified Chess Coach & Tournament Director
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased student enrollment in the chess club by implementing engaging marketing strategies and outreach efforts.
- Organized and led regular practice sessions, focusing on improving students'' analytical skills and strategic thinking abilities.
- Conducted classes and workshops for students on special topics of interest.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
Education
Certificate of Completion - 90 Hour Basic Pre-License Course
Barnes Real Estate School
11-2021
High School Diploma -
Homeschool
12.2013
Skills
- Small business operations
- Goal setting
- Verbal and written communication
- Strong negotiation and sales strategies
- Inventory tracking and management
- Customer service and relations
- Honest and dependable
- Profit and loss analysis
- Adaptable and flexible
- Critical thinking
- Business marketing and promotion
- Upselling strategies
Accomplishments
- 2013-2015 South Dakota Chess Association President
- 2015 Rapid City Chess Champion
- 2014 South Dakota State Team Chess Champion
- 2013 South Dakota State Chess Champion
- USCF Expert Level Chess Player
- SD Scholastic High School Chess Champion 2010-2013
Timeline
Owner
Penniless Family Pickers LLC
11.2020 - Current
Sales Solution Specialist
Cox Communications
11.2019 - 11.2020
New and Used Car Salesman
Jim Glover CJDRF, America's Car Mart
04.2019 - 11.2019
Mobile Home Set Salesperson
Solitaire Homes
01.2019 - 04.2019
New Car Salesman
South Pointe Chrysler Dodge Jeep Ram
04.2018 - 12.2018
Owner
The Chess Connection
01.2014 - 03.2017
Private and School Chess Coach
Self
09.2011 - Current
Certificate of Completion - 90 Hour Basic Pre-License Course
Barnes Real Estate School
High School Diploma -
Homeschool
Similar Profiles
Dan FellowsDan Fellows
Research / Data Entry Clerk at The Heartland PickersResearch / Data Entry Clerk at The Heartland Pickers
Alicia WalkerAlicia Walker
Barista Lead at Grand River PickersBarista Lead at Grand River Pickers
Wesley PennyWesley Penny
General Manager at Recyclers Depot / Pickers Self Service Auto PartsGeneral Manager at Recyclers Depot / Pickers Self Service Auto Parts