Jerry Johnson
Jefferson City,MO
Summary
Dynamic manager with a proven track record at Steak N Shake, excelling in team leadership and customer service. Enhanced employee engagement through innovative recognition programs, reducing turnover significantly. Implemented effective inventory management strategies, optimizing stock levels and minimizing waste, while fostering a collaborative environment that drives performance and satisfaction.
Overview
2
2
years of professional experience
Work History
Manager
Steak N Shake
Jefferson City Loc Then Transferred To Columbia Mo
08.2023 - 01.2026
- Supervised daily operations to ensure adherence to company standards.
- Trained and mentored staff on customer service and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Collaborated with kitchen staff to improve food quality and presentation standards.
- Monitored financial transactions to ensure accuracy and compliance with cash handling policies.
- Streamlined communication between front-of-house and back-of-house teams for improved service efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2024
Skills
Customer service
Team leadership
Time management
Decision-making
Task diligent
Timeline
Manager
Steak N Shake
08.2023 - 01.2026
High School Diploma -
Jefferson City High School