Dedicated Customer Service Representative with five years of experience combining management and customer service expertise in Medicare and Insurance call centers. Looking for a position as Customer Service Representative in a fast growth company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GdIT
09.2018 - 10.2020
Review insurance policy to determine coverage
Post or attach information to claim file
Review insurance policy terms to determine whether a particular loss is covered by insurance
Order Puller
CWR
07.2017 - 04.2018
Complete order receipts
Obtain merchandise from bins or shelves
Keep records of out-going orders
Place merchandise on conveyors leading to wrapping areas
Customer Service Representative
Anthem
10.2014 - 02.2016
Review insurance policy to determine coverage
Review insurance policy terms to determine whether a particular loss is covered by insurance
Check to ensure that appropriate changes were made to resolve customers' problems
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Education
High School Diploma -
Chamberlain High School
Tampa, FL
06.2012
Skills
Professional customer service representative
Sales and Marketing
Active Listening
Production and Processing
Critical Thinking
Mathematics
Customer and Personal Service
Clerical
Customer service
Problem resolution
Call center experience
Client relations
Professional telephone demeanor
Timeline
Customer Service Representative
GdIT
09.2018 - 10.2020
Order Puller
CWR
07.2017 - 04.2018
Customer Service Representative
Anthem
10.2014 - 02.2016
High School Diploma -
Chamberlain High School
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