Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Kelly

Riverview,FL

Summary

Dedicated Customer Service Representative with five years of experience combining management and customer service expertise in Medicare and Insurance call centers. Looking for a position as Customer Service Representative in a fast growth company.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

GdIT
09.2018 - 10.2020
  • Review insurance policy to determine coverage
  • Post or attach information to claim file
  • Review insurance policy terms to determine whether a particular loss is covered by insurance

Order Puller

CWR
07.2017 - 04.2018
  • Complete order receipts
  • Obtain merchandise from bins or shelves
  • Keep records of out-going orders
  • Place merchandise on conveyors leading to wrapping areas

Customer Service Representative

Anthem
10.2014 - 02.2016
  • Review insurance policy to determine coverage
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation

Education

High School Diploma -

Chamberlain High School
Tampa, FL
06.2012

Skills

  • Professional customer service representative
  • Sales and Marketing
  • Active Listening
  • Production and Processing
  • Critical Thinking
  • Mathematics
  • Customer and Personal Service
  • Clerical
  • Customer service
  • Problem resolution
  • Call center experience
  • Client relations
  • Professional telephone demeanor

Timeline

Customer Service Representative

GdIT
09.2018 - 10.2020

Order Puller

CWR
07.2017 - 04.2018

Customer Service Representative

Anthem
10.2014 - 02.2016

High School Diploma -

Chamberlain High School
Jerry Kelly