Jerry Kettinger
BLOOMINGTON,MN
Summary
Highly skilled and enthusiastic former FAA professional with more than 30 years of NAS experience. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Manager Minneapolis TSC
Federal Aviation Administration
10.2015 - 12.2018
Managed TSC staff and programs critical to Minneapolis Technical Support Center (TSC). Minneapolis TSC Manager supported Minneapolis District as well as the other districts in FAA Central Service Area.
Technical Support Specialist
Federal Aviation Administration
10.2011 - 09.2015
- Provided high-level technical support by resolving inquiries by phone, e-mail as well as on site visits consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Airway Transportation Systems Specialist
Federal Aviation Administration
09.1989 - 09.2011
- Performed maintenance and repair of Navigation/ Communication/ Data equipment for Minneapolis System Support Center. These systems included
- 2ND GEN VOR, Doppler VOR,VORTAC, DME,VOT,MK 1DEF ILS,MK20 ILS,CEGS, EFGS.
- UHF and VHF Transmitters and Receivers, ATIS, RCAG, BUEC
- AWOS,ASOS,TELCO
- Coordinated equipment outages with MOCC. Conducted Risk Assessment with users.
Timeline
Manager Minneapolis TSC
Federal Aviation Administration
10.2015 - 12.2018
Technical Support Specialist
Federal Aviation Administration
10.2011 - 09.2015
Airway Transportation Systems Specialist
Federal Aviation Administration
09.1989 - 09.2011