Kimberly Locke
Wasilla,Ak
Summary
Skilled Personal Banker noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, and regulations.
Overview
8
8
years of professional experience
Work History
Personal Banker
First National Bank Alaska
Wasilla, AK
12.2020 - Current
- Maintained position of trust and responsibility by keeping customer business confidential.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Assisted customers with deposits, withdrawals, transfers, loan payments.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking
- Conducted account openings and closings for clients.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Universal Teller
First National Bank Alaska
Wasilla, Alaska
08.2018 - 12.2020
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Adhered to all applicable laws, regulations, policies and procedures related to banking operations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Maintained confidentiality of sensitive information according to established procedures.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Administrative Assistant
Dehart Construction
Wasilla, Alaska
09.2016 - 07.2018
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors and provided general information about the company.
Education
High School Diploma -
Wasilla High-school
Wasilla, AK05-2002
Skills
- Customer service
- Branch operations
- Cash handling
- Account maintenance
- Professional appearance
- Cash vault audit
- Cross-selling products
- Teller support
- Fraud prevention
Timeline
Personal Banker
First National Bank Alaska
12.2020 - Current
Universal Teller
First National Bank Alaska
08.2018 - 12.2020
Administrative Assistant
Dehart Construction
09.2016 - 07.2018
High School Diploma -
Wasilla High-school