Jerry Miller
MINNEAPOLIS,MN
Summary
Results-driven Audi Brand Specialist with over 25 years of experience in educating clients on vehicle features and conducting effective follow-up communications. Proven ability to enhance customer satisfaction and drive sales through exceptional service and market analysis. Results-driven Audi Brand Specialist with a proven track record in customer relationship management and product demonstration. Committed to maintaining high client satisfaction and educating customers on vehicle features.
Overview
26
26
years of professional experience
Work History
Audi Brand Specialist
Audi Richfield
Richfield, Minnesota
01.2023 - Current
- Educated clients on Audi vehicle features and technologies.
- Provided exceptional customer service during vehicle demonstrations and test drives.
- Conducted follow-up communications with clients post-purchase to ensure satisfaction.
- Maintained current knowledge of dealership inventory.
- Maintained a thorough understanding of all Audi models available for sale at the dealership.
- Kept customers highly satisfied at all stages, achieving optimal CSI score.
Audi Brand Specialist
Audi St. Paul
Maplewood , MN
09.2015 - 12.2022
- Educated clients on Audi vehicle features and technologies.
- Conducted follow-up communications with clients post-purchase to ensure satisfaction.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Maintained current knowledge of dealership inventory.
- Maintained a thorough understanding of all Audi models available for sale at the dealership.
- Provided customers with product knowledge about Audi cars, including features, options, trim packages, warranties and financing.
Subaru Brand Specialist
Eastside Subaru
Kirkland, Washington
09.2010 - 08.2015
- Assisted in developing pricing models based on current market trends that would maximize profits while still remaining competitive.
- Monitored competitor activities and prepared reports on their activities related to branding efforts.
- Analyzed sales data to understand product performance and identify areas for improvement.
Sales Associate
Adamson Motors
Rochester, Minnesota
04.2000 - 08.2010
- First experience in the car business
- Learned from some old pros when I was young and got great advise
- Learned negotiating skills
- Closing deals without a computer
Education
Some College (No Degree) - Law Enforcement
RCTC
Rochester, MNSkills
- Vehicle features
- Brand ambassador
- Strong communication skills
- Customer service
- Product demonstration
- Follow-up communication
- Market analysis
- Customer relationship management
- Product knowledge
Timeline
Audi Brand Specialist
Audi Richfield
01.2023 - Current
Audi Brand Specialist
Audi St. Paul
09.2015 - 12.2022
Subaru Brand Specialist
Eastside Subaru
09.2010 - 08.2015
Sales Associate
Adamson Motors
04.2000 - 08.2010
Some College (No Degree) - Law Enforcement
RCTC