Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Jerry Milton

East Dublin

Summary

Dynamic Customer Service Representative with proven expertise at Results Cx, adept at problem-solving and claim processing. Skilled in multitasking and effectively communicating complex benefit information, ensuring customer satisfaction. Recognized for enhancing service efficiency and maintaining high performance metrics while managing diverse client needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Results Cx
05.2025 - 05.2025
  • Handle inbound calls from plan members and providers to explain benefits, billing, plans, prior authorization, eligibility, and claim inquiries Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/statuses Estimate member’s out of pocket expenses for select procedures or services and explain member copayments Use tools and problem-solving skills to identify caller needs, including potential crisis calls, and route calls to appropriate resource per standard operating procedures Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call Must adhere to all project key performance metrics Excellent verbal and written communication skills

Customer Service Representative

Teleperformance
Florida Keys
08.2021 - 05.2025
  • Company Overview: Member services now working for credit union
  • Member services now working for credit union

Home Health Care Aide

ResCare
Macon
02.2016 - 03.2020
  • Cooking cleaning doing paperwork taking kids to doctors appointment

Customer Service Representative

Arise Platform
Acworth
05.2013 - 11.2015
  • Took inbound calls for Disney store
  • Help customers place orders for purchases online; clothing, toys and home decor.
  • Assist with any issues they are having with orders

Education

High school or equivalent -

Emanuel County Institute

Skills

  • Mathematics
  • Childcare
  • Assembly
  • Manufacturing
  • Teaching
  • Home Care
  • Toddler Care
  • Cleaning Experience
  • Early Childhood Education
  • Meal Preparation
  • Experience with Children
  • Special Education
  • Special Needs
  • Autism Experience
  • Babysitting
  • Problem solving
  • Data entry
  • Claim processing
  • Call handling
  • Benefit explanation
  • Multitasking

Certification

  • Child Development Associate, 06/01/16, Present
  • CPR Certification

Additional Information

Attend to the basic needs of children, such as dressing, feeding, and giving the meds plus overseeing their need on a daily basis.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Results Cx
05.2025 - 05.2025

Customer Service Representative

Teleperformance
08.2021 - 05.2025

Home Health Care Aide

ResCare
02.2016 - 03.2020

Customer Service Representative

Arise Platform
05.2013 - 11.2015

High school or equivalent -

Emanuel County Institute

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