Sublime
Hi, I’m
Mahtab Zafaremili
Computer Science Student
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level web designer position. Ready to help team achieve company goals.
Overview
2
years of professional experience
3
Certifications
3
Languages
Work History
Phoenicia Speciality FoodsHouston, TX
Customer Service Representative
03.2024 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
McDonald's RestaurantHouston, TX
Cashier
02.2024 - 04.2024
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Walgreens Boots AllianceCanoga Park, CA
Customer Service Associate Cashier
12.2023 - 01.2024
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Student Council Executive BoardIsfahan, Iran
Production Planning Head
10.2022 - 02.2024
Job overview
- Analyzed production data to identify trends and potential bottlenecks, developing proactive solutions to maintain optimal output levels.
- Developed comprehensive training programs for staff members, improving overall team performance and skills.
- Maintained detailed records of all aspects of production planning activities to facilitate accurate reporting and informed decisionmaking.
- Reduced lead times by carefully balancing customer orders with available capacity, resulting in higher customer satisfaction rates.
- Optimized inventory levels with precise forecasting and demand analysis, reducing waste and costs.
- Collaborated closely with engineering teams on product development projects from concept through final production release.
- Established clear communication channels with suppliers, ensuring timely delivery of materials for uninterrupted production.
- Played an instrumental role in the successful launch of new product lines, ensuring sufficient production capacity and timely delivery to market.
Education
Isfahan UniversityIsfahan, Iran
Bachelor Of Science from Computer Science
University Overview
- 4.0 GPA
- Ranked in Top 3 of class
Skills
Money handling abilities
POS systems expert
Staff education and training
Complaint resolution
Technical Support
E-commerce
Java
Python
HTML
CSS
JavaScript
Mathematics
ICDL
3D Max
Linux
Robotic
Accomplishments
- Collaborated with team of 12 in the development of PsyCity .
- Resolved product issue through consumer testing.
- Awarded silver medal for "Mobtakaran's 7th Mathematics Olympiad of the Iranian Juniors" held in July 2017
- Chosen as top 3 in PAYA scientific league for 8 consecutive years
- Obtaining first place in the province for Kharazmi mathematics competition
- Obtaining first place in the province for Riazi-dan-bartar competitions
- Chosen as the top ranks for "Mobtakaran's 6th & 8th mathematical olmpiad of iranian juniors" held in july 2016 & 2018
- Chosen as top 3 in Shahr-e-riazi competitions for 3 consecutive years
- Chosen as top ranks for Ayande-sazan competitions
- Certificated as top 30% in international Math Kangoroo 2017 & 2018
- Chosen as an elite student of the province by the government
- Obtaining the top rank in reading competitions
- Attending the 187th book reading meeting as honored guest
- President of student council in highschool for 2 years and vice-president during middle school for 1 year
Software
Photoshop
Microsoft office
Pycharm
Certification
ICDL
Timeline
Customer Service Representative
Phoenicia Speciality Foods
03.2024 - Current
Cashier
McDonald's Restaurant
02.2024 - 04.2024
Customer Service Associate Cashier
Walgreens Boots Alliance
12.2023 - 01.2024
Production Planning Head
Student Council Executive Board
10.2022 - 02.2024
Body language
01-2015
Photoshop
09-2011
ICDL
06-2011
Isfahan University
Bachelor Of Science from Computer Science