I strive to always either push myself to go farther in what I do, or perfect in what im currently working on.
I have strong on call communication skills to help either direct customers or calm them in escalation situations.
I am also a team oriented individual and provide as much help as I can whether it be in a leadership role or support.
I strive to improve my skills in any career when provided. For example going from Tier 1 customer service representative to tier 2. Going from Press helper handling materials to a press operator with level 2 license.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier 2 Customer Service Representative
Lifetouch Prestige Portraits
07.2022 - Current
Handled backend paperwork and orders.
Handled Tier 2 calls for customer order issues, complaints and deescalate skills.
Continued to have above 95% customer satisfaction for all 3 years I have been here.
Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
Customer Service Representative
Continuum Global Solutions
07.2019 - 12.2020
At home customer care for billing, tier 1 technical, and sales, for Verizon Wireless.
Press Operator
Highlands Diversified Services
05.2018 - 06.2019
Achieved Level 2 Press Operating License
Unloader/Stocker
Walmart Supercenter
04.2016 - 12.2016
Education
High school or equivalent -
Clay County High School
Manchester, KY
07-2012
Skills
Manufacturing
Inspection
Quality Control
70 WPM Typing
Computer Skills
Customer Service
Salesforce proficiency
Call handling
Decision-making
Remote support
Certification
Press Operating license Level 2, 06/01/17, Present, Took Classes on site of Job voluntary to learn the job better.
Customer Service, 07/01/19, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Photographer and Customer Service Representative at Prestige Portraits by LifetouchPhotographer and Customer Service Representative at Prestige Portraits by Lifetouch
Manager-Non-Invasive Cardiology and Telemetry at IU Health Ball Memorial HospitalManager-Non-Invasive Cardiology and Telemetry at IU Health Ball Memorial Hospital