Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jerry Napier

Anderson,IN

Summary

  • I strive to always either push myself to go farther in what I do, or perfect in what im currently working on.
  • I have strong on call communication skills to help either direct customers or calm them in escalation situations.
  • I am also a team oriented individual and provide as much help as I can whether it be in a leadership role or support.
  • I strive to improve my skills in any career when provided. For example going from Tier 1 customer service representative to tier 2. Going from Press helper handling materials to a press operator with level 2 license.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tier 2 Customer Service Representative

Lifetouch Prestige Portraits
07.2022 - Current
  • Handled backend paperwork and orders.
  • Handled Tier 2 calls for customer order issues, complaints and deescalate skills.
  • Continued to have above 95% customer satisfaction for all 3 years I have been here.
  • Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
  • Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
  • Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.

Customer Service Representative

Continuum Global Solutions
07.2019 - 12.2020
  • At home customer care for billing, tier 1 technical, and sales, for Verizon Wireless.

Press Operator

Highlands Diversified Services
05.2018 - 06.2019
  • Achieved Level 2 Press Operating License

Unloader/Stocker

Walmart Supercenter
04.2016 - 12.2016

Education

High school or equivalent -

Clay County High School
Manchester, KY
07-2012

Skills

  • Manufacturing
  • Inspection
  • Quality Control
  • 70 WPM Typing
  • Computer Skills
  • Customer Service
  • Salesforce proficiency
  • Call handling
  • Decision-making
  • Remote support

Certification

  • Press Operating license Level 2, 06/01/17, Present, Took Classes on site of Job voluntary to learn the job better.
  • Customer Service, 07/01/19, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Tier 2 Customer Service Representative

Lifetouch Prestige Portraits
07.2022 - Current

Customer Service Representative

Continuum Global Solutions
07.2019 - 12.2020

Press Operator

Highlands Diversified Services
05.2018 - 06.2019

Unloader/Stocker

Walmart Supercenter
04.2016 - 12.2016

High school or equivalent -

Clay County High School