JERRY NGALLE
Care Horizon
Mesa,AZ
Results-oriented Program Director with 15 years of expertise in behavioral health and developmental disabilities. Led multidisciplinary teams, managed regulatory compliance, and developed programs that enhance quality outcomes. Skilled in crisis intervention, staff development, and financial oversight. Currently pursuing a Master's degree in Mental Health and Counseling, complemented by a technical foundation in computer engineering and information systems.
1
Language
1
Certification
15
years of professional experience
Work History
Warehouse Assistant
16 Years 2 Months
Fotabe Electronics | 06.2010
- Oversaw inventory control and stock monitoring, ensuring accurate inventory reporting.
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted thorough inspections of incoming and outgoing shipments for quality assurance.
- Assisted in organizing and maintaining accurate stock levels in storage areas.
Program Director
2 Years 6 Months
Care Horizon - Mesa, AZ | 02.2024 - Current
- Provide executive leadership for behavioral health and residential programs while overseeing daily operations, strategic planning, and organizational growth.
- Directed budgeting, financial oversight, contracts, vendor relationships, and resource allocation to align resources with organizational goals.
- Ensure compliance with DDD, Medicaid, HIPAA, OSHA, and state licensing requirements while preparing for audits and inspections.
- Implemented quality improvement programs, established KPIs, managed risk, and oversaw emergency preparedness to enhance service delivery and compliance.
- Lead recruitment, performance management, leadership development, and staff retention initiatives.
- Developed community partnerships and expanded organizational services to increase accessibility and support for stakeholders.
House Manager
4 Years 2 Months
ResCare Community Living - Mesa, AZ | 03.2022 - 05.2026
- Oversaw medication administration, resident care, documentation, incident investigations, and safety programs, ensuring high standards of care and compliance.
- Supervised staff scheduling, hiring, training, performance evaluations, and ensured regulatory compliance to enhance team effectiveness.
- Collaborated with families, physicians, case managers, and state agencies to coordinate care plans that improved resident outcomes.
- Managed residential operations for individuals with developmental disabilities.
Behavioral Health Technician
1 Year 10 Months
Healing Human Services - Mesa, AZ | 03.2024 - 01.2026
- Implemented treatment plans and facilitated therapeutic groups, documenting client progress and performing safety checks to enhance client safety and support multidisciplinary care planning.
- Assisted clients with daily living activities to promote independence and well-being.
- Monitored patient behavior and reported changes to healthcare team for effective treatment adjustments.
- Implemented therapeutic activities to enhance social skills and emotional resilience among clients.
Direct Support Professional
1 Year 3 Months
ResCare Community Living - Gilbert, AZ | 12.2020 - 03.2022
- Assisted individuals with daily living activities, coordinated transportation, facilitated appointments, prepared meals, and promoted community integration.
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Collaborated with healthcare professionals to develop and implement care plans tailored to individual needs.
- Monitored client behavior and provided support during challenging situations, ensuring safety and well-being.
Direct Support Professional
3 Years 9 Months
Community Provider of Enrichment Services - Mesa, AZ | 03.2017 - 12.2020
- Provided person-centered care and behavioral support, assisted with medication management, documented care activities, intervened during crises, and trained individuals in independent living skills.
- Provided individualized support to clients, enhancing daily living skills and fostering independence.
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Facilitated communication between clients, families, and healthcare professionals to ensure continuity of care.
Behavioral Health Technician
1 Year 1 Month
Better Horizons In-Home Care - Gilbert, AZ | 08.2011 - 09.2012
- Assisted with behavioral treatment programs, crisis intervention, and intake documentation while managing scheduling and delivering client education.
- Provided direct patient care and support in therapeutic settings.
- Assisted with daily living activities to enhance patient independence.
- Monitored patient behavior and reported changes to clinical staff.
Education
Master of Arts - Mental Health & Counseling
Liberty University - DOUALA, CAMEROON
07-2026
Associate Degree - Computer Science
Chandler-Gilbert Community College
01-2023
Bachelor of Engineering - Computer Engineering
University of Buea
01-2016
Skills
Applied Behavior Analysis
Medical Terminology
Microsoft Excel
Inventory Management
Inventory management
Stock Reporting
Client Communication
Behavioral Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25staff members.
Certification
CPR Certification
Core Competencies
- Executive Leadership
- Program Management
- Behavioral Health
- DDD & Medicaid Compliance
- Strategic Planning
- Budget & Financial Oversight
- Quality Assurance
- Risk Management
- Staff Recruitment & Development
- HIPAA & OSHA
- Crisis Intervention
- Client Advocacy
- Policy Development
- Vendor Management
- Performance Improvement
- Electronic Health Records
- Microsoft Office Suite
- Data Analysis
- Community Partnerships
Professional Highlights
- 15+ years of behavioral health and human services experience.
- Progressive leadership from Direct Support Professional to Program Director.
- Extensive experience with regulatory compliance, audits, quality assurance, and staff leadership.
- Strong communication, organizational, and problem-solving abilities.
- Committed to ethical leadership, client-centered care, and continuous improvement.
Languages
English
Full Professional
Timeline
Behavioral Health Technician
Healing Human Services
03.2024 - 01.2026Read more
Program Director
Care Horizon
02.2024 - CurrentRead more
House Manager
ResCare Community Living
03.2022 - 05.2026Read more
Direct Support Professional
ResCare Community Living
12.2020 - 03.2022Read more
Direct Support Professional
Community Provider of Enrichment Services
03.2017 - 12.2020Read more
Behavioral Health Technician
Better Horizons In-Home Care
08.2011 - 09.2012Read more
Warehouse Assistant
Fotabe Electronics
06.2010 Read more
University of Buea - Bachelor of Engineering, Computer Engineering
Read more
Chandler-Gilbert Community College - Associate Degree, Computer Science
Read more
Liberty University - Master of Arts, Mental Health & Counseling
Read more