Jerry Ortiz
Perris,CA
Summary
First generation graduate with a Bachelor's in Communication with a concentration on Strategic Communication. Developed tools to strengthen my learning of strategic communication while also learning how to critically think in a crisis for public relations. Strong skills with public and interpersonal settings while continuing to improve skills with AP styled writing.
Overview
3
3
years of professional experience
Work History
Account Manager
Credit Smarts
06.2021 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Conducted cold calls throughout the week
- Pitched to local banks to expand financing
- Negotiate best finance rate for customers
Assembler
El Dorado National California
04.2021 - 06.2021
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
Customer Sales Representative
Moss Bros. Honda
08.2020 - 04.2021
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results.
Education
Bachelor of Arts - Communication Studies
California State University, San Bernardino
San Bernardino12.2024
Associate of Arts - Communication Studies
Riverside City College
Riverside, CA05.2022
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Issue Resolution
- Strong Presentation Skills
- Create Visuals
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Credit Smarts
06.2021 - 07.2023
Assembler
El Dorado National California
04.2021 - 06.2021
Customer Sales Representative
Moss Bros. Honda
08.2020 - 04.2021
Bachelor of Arts - Communication Studies
California State University, San Bernardino
Associate of Arts - Communication Studies
Riverside City College
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