Jerry Rudolf
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Seasoned Construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Develops scopes, checks field activities and updates clients.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Clima-Tech
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Project Manager
Just Right Heating And Cooling
02.2021 - 02.2022
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Senior Project Manager
Portland Mechanical Contractors/JH Kelly
10.2018 - 03.2020
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Developed and implemented project plans and budgets to ensure successful execution.
General Manager of Operations
Streimer Sheet Metal/SSM Mechanical Services
04.2015 - 10.2018
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Established standard operating procedures that enhanced employee performance.
Education
Vocational Technical Degree - HVAC Installation And Repair
NW HVAC Association Training Center
Spokane06.2020
Skills
- Account Management
- Staff Management
- Labor Cost Controls
- Business Development
- Lead Generation
- Project Management
- Client Relationship Management
- Account Development
- Customer Service
- Contract Negotiation
- Customer Retention
- Staff Training and Development
Certification
- Universal CFC Certification
- WA 06A Limited Energy license
- WA 06A Administrator
- Approved for OR Class 3 Boiler license, need to test.
- Have required prerequisites for OR LEB certification, need to send in application, if requested.
- Factory training for Trane Tracer Summit, JCI Facility Explorer, Honeywell LCBS, Automated Logic training as well.
Timeline
Account Manager
Clima-Tech
03.2022 - Current
Project Manager
Just Right Heating And Cooling
02.2021 - 02.2022
Senior Project Manager
Portland Mechanical Contractors/JH Kelly
10.2018 - 03.2020
General Manager of Operations
Streimer Sheet Metal/SSM Mechanical Services
04.2015 - 10.2018
Vocational Technical Degree - HVAC Installation And Repair
NW HVAC Association Training Center
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