Dedicated retail leader with a focus on customer service and operational efficiency. Known for successful inventory management and effective complaint resolution, ensuring high levels of customer satisfaction and streamlined processes.
28+
Years of experience
01+
Certification
Work History
02.2025 - 09.20261 Year 7 Months
Assistant Store Manager
Lowes Home Improvment | Colorado Springs, Colorado
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assisted in managing daily store operations and employee schedules.
Trained new staff on customer service and product knowledge.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Rotated merchandise and displays to feature new products and promotions.
03.2023 - 01.20251 Year 10 Months
Department Supervisor ( Backend )
Lowes Home Improvment | Pueblo, Colorado
Supervised daily operations to ensure optimal workflow and customer satisfaction.
Managed inventory levels to maintain product availability and organization.
Collaborated with management to implement process improvements for efficiency.
Developed training materials to enhance employee performance and knowledge.
Trained and mentored new associates on department policies and procedures.
Trained employees on new processes and procedures.
Provided coaching and mentoring support to team members.
Delegated tasks appropriate to individual employees to provide development opportunities.
Taught junior employees proactive strategies to meet operational and sales goals.
Conducted regular safety audits to uphold workplace safety standards.
Ensured compliance with all safety regulations across the department.
02.2020 - 02.20222 Years
Department Supervisor Over-nights
Lowes Home Improvment | Pueblo, Colorado
Supervised daily operations of the department to ensure efficient workflow.
Trained and mentored staff on product knowledge and customer service skills.
Managed inventory levels to maintain stock availability and presentation standards.
Conducted regular team meetings to communicate updates and expectations clearly.
Coordinated with other departments to streamline processes and improve collaboration.
Implemented safety protocols to ensure a secure working environment for employees.
04.2010 - 05.20199 Years 1 Month
Engine Builder /Small Business Owner
American Speed Center | Colorado Springs, Colorado
Assembled high-performance engine components using precision tools and techniques.
Assembled and tested engines using hand tools, power tools, measuring instruments, and other specialized equipment.
Checked engine components for accuracy of fit and alignment prior to assembly.
Inspected engine parts for quality and adherence to specifications.
Diagnosed engine build issues and implemented effective solutions to minimize downtime.
Collaborated with team to streamline assembly workflows, enhancing overall efficiency.
Identified and addressed areas for improvement in assembly processes, fostering a more efficient workflow.
Trained new staff on assembly processes and safety protocols effectively.
Documented assembly procedures to maintain consistency and quality standards.
Conducted routine maintenance on equipment to ensure proper functioning.
01.2007 - 02.20092 Years 1 Month
Company Manager
Bolenes Well Service | Baggs, Wyoming
Managed daily operations of well service teams and equipment.
Coordinated scheduling and deployment of personnel for field projects to ensure timely project execution.
Developed strategies to increase productivity levels across teams in the organization.
Created efficient workflows that improved service delivery processes and reduced turnaround times.
Coordinated maintenance and repairs of drilling equipment and machinery.
Ensured compliance with safety regulations and industry standards.
Conducted regular safety inspections and identified potential hazards.
Investigated customer complaints and implemented corrective actions.
04.2003 - 01.20049 Months
Assistant Sales Manager
Dominos Pizza Inc. | Amarillo, Texas
Collaborated with sales team to identify market trends and customer needs.
Assisted in developing sales strategies to enhance customer engagement.
Maintained relationships with key clients to foster loyalty and satisfaction.
Analyzed sales data to identify opportunities for process improvements.
Organized weekly meetings to discuss targets and share best practices with the team.
Coordinated training sessions for new team members on product knowledge.
Managed inventory levels to ensure optimal stock availability and turnover.
09.2000 - 09.20022 Years
Assistant Manager
K-Mart Store | Pueblo, Colorado
Supervised daily store operations and ensured compliance with company policies.
Managed staff schedules and coordinated team assignments for optimal coverage.
Trained new employees on store procedures and customer service standards.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Implemented quality control measures to uphold company standards.
Produced accurate and timely reports on project activities, enhancing transparency and facilitating informed decision-making.
07.1998 - 10.20002 Years 3 Months
Department Supervisor
K-Mart Department Store | Pueblo, Colorado
Supervised daily operations of store, ensuring compliance with company policies.
Trained and mentored staff on customer service best practices and procedures.
Delegated tasks to individual employees to enhance their skills.
Conducted performance reviews for staff members.
Established goals for each team member and monitored progress towards those objectives.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed inventory levels, conducting regular stock checks and maintaining organization.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Participated in weekly meetings with senior leadership teams to discuss progress.
Created reports summarizing daily operations for upper-level management review.
Education
Specialty Automotive Machining ( SAM ) | Automotive Engineering
WyoTech | 06-1998
WyoTech
06-1998
High School Diploma
Pueblo Centennial High | 06-1994
Pueblo Centennial High
06-1994
Skills
Inventory management
Sales analysis
Visual merchandising
Customer service
Retail operations
Operations oversight
Employee coaching
Shift scheduling
Certification
Forklift
Order Picker
Power Reach
Electric Pallet Pack
Automotive Machining
Education and Training
other,other
Timeline
Assistant Store Manager
Lowes Home Improvment
02.2025 - 09.2026Read more
Department Supervisor ( Backend )
Lowes Home Improvment
03.2023 - 01.2025Read more
Department Supervisor Over-nights
Lowes Home Improvment
02.2020 - 02.2022Read more
Engine Builder /Small Business Owner
American Speed Center
04.2010 - 05.2019Read more
Company Manager
Bolenes Well Service
01.2007 - 02.2009Read more
Assistant Sales Manager
Dominos Pizza Inc.
04.2003 - 01.2004Read more
Assistant Manager
K-Mart Store
09.2000 - 09.2002Read more
Department Supervisor
K-Mart Department Store
07.1998 - 10.2000Read more
WyoTech - Specialty Automotive Machining ( SAM ), Automotive Engineering