Jerry Smith
IT Support Specialist
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Solar Advisor
Apricot Solar
Port St Lucie, FL
02.2023 - Current
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Applied advanced understanding of entire solar system throughout promotional and sales phases, securing major corporate accounts.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Owner
Jays Digital Downloadz
Fort Pierce, FL
03.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
Union Framer
J.W. Masonary
Boston, MA
01.2012 - 01.2025
- Examined wood, work areas, and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Created custom frames to meet needs of individual customers.
- Inspected frames, identified issues such as warping, and implemented corrections.
Education
IT Support Specialist - Network And System Administration
Coursera
Online 02.2023 - Current
Associate of Arts - Culinary Arts
Massasoit Community College
Brockton, MA 01.2011 - 07.2013
Skills
Continuous professional improvement
Timeline
Solar Advisor
Apricot Solar
02.2023 - Current
IT Support Specialist - Network And System Administration
Coursera
02.2023 - Current
Owner
Jays Digital Downloadz
03.2021 - Current
Union Framer
J.W. Masonary
01.2012 - 01.2025
Associate of Arts - Culinary Arts
Massasoit Community College
01.2011 - 07.2013
Similar Profiles
ZACHARY E ALBERTSZACHARY E ALBERTS
Solar Advisor at Apricot SolarSolar Advisor at Apricot Solar
Kareem LaudeKareem Laude
Sales Manager at Apricot SolarSales Manager at Apricot Solar
Caleb LincolnCaleb Lincoln
Sales Trainee at Apricot SolarSales Trainee at Apricot Solar