Jerry Taylor
Rosharon,TX
Summary
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
United Health Centers
Rosharon, TX
08.2020 - 02.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Operations Specialist
Hunting And Titan
Milford, TX
05.2018 - 07.2020
- Tracked and analyzed reports to determine needed improvements.
- Managed security of team members and sporting events to protect players and families.
- Met with clients to maintain communication to enhance teams' execution on new products.
- Completed all assignments ahead of deadline.
- Adhered to industry practices, company standards and safety protocols in all work.
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Documented deviations in procedures or appearance on production batch sheets for management review.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Controlled flow of materials between machinery and containers to achieve proper weight.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained records related to sales, returns and inventory availability.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with other leaders and executives to direct workflow and support operations.
Customer Service Representative Agent
Pleasant Manor Care Center
Waxahachie, TX
12.2011 - 10.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Data Entry Clerk
Quality Inn And Suites
Baytown, TX
05.1996 - 09.2007
- Sent completed entries to the Corporate office for evaluation and final approval.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Evaluated source documents to locate information needed for each data entry field.
- Obtained scanned records and uploaded into database.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned files, eliminating outdated records.
- Entered client information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases
Education
GED -
Pearland High School
Pearland, TX08.1999
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- De-escalation Techniques
- Customer Account Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
United Health Centers
08.2020 - 02.2022
Operations Specialist
Hunting And Titan
05.2018 - 07.2020
Customer Service Representative Agent
Pleasant Manor Care Center
12.2011 - 10.2016
Data Entry Clerk
Quality Inn And Suites
05.1996 - 09.2007
GED -
Pearland High School