Jerry Thomas
Lewisville,TX
Overview
4
4
years of professional experience
Work History
Crew Manager
American Airlines
Fort Worth, Texas
11.2021 - Current
- Coaches and counsels subordinate employees to ensure a thorough understanding of, and compliance with, all Company and departmental policies, procedures, and regulations.
- Initiates appropriate corrective action, up to and including dismissal.
- Guides in developing Flight Attendants and Support Staff for greater responsibility, transfer, and promotion.
- Participates in task forces and planning activities to problem solve and plan the department's future direction.
- Ensures a quality product is consistently delivered to our customers.
- Accomplishes in-flight Quality Service Reviews and works with various departments, other city management, and vendors involved in producing or delivering the different aspects of the in-flight product.
- Acts as the Manager on Duty or in an operational support role, working in the actual operation either on the concourse, at the gates, or on the aircraft, as required.
Flight Attendant
Psa Airlines
Charlotte, NC
07.2020 - 11.2021
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Process Assistant
Amazon
Charlotte, NC
06.2020 - 07.2021
- Helped support the daily management of department duties, including allocating labor for 300 associates, leading meetings, and assigning job duties for 5 sub-departments.
- Tracked and reported ATS/labor hours.
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes
Education
Bachelor of Arts - Interdisciplinary Studies
University of South Carolina - Columbia
Columbia, SC12-2021
Skills
- Safety Monitoring
- Worker Training
- Policy Enforcement
- Performance Tracking
- Employee Development
- Report Preparation
Accomplishments
Received recognition from senior management for contribution to
warehouse success, including identified and addressed errors creating
offline process standard work that led team for highest units, consistently
setting the highest receive rate for the department to 101.51%, and
exceeding building records.
Timeline
Crew Manager
American Airlines
11.2021 - Current
Flight Attendant
Psa Airlines
07.2020 - 11.2021
Process Assistant
Amazon
06.2020 - 07.2021
Bachelor of Arts - Interdisciplinary Studies
University of South Carolina - Columbia