Takisha Toles
Baltimore,MD
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Epic. Efficient and attentive Patient Service Coordinator capable of pulling charts, processing payments and managing procedure schedules. Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Sr. Ambulatory Practice Coordinator
University of Maryland Baltimore UMB
Baltimore, MD
10.2018 - Current
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Train New Employees.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Scheduled patient appointment and procedures with Epic
- Answered patient questions and fielded complaints.
- Referred patients to appropriate professionals and services.
- Documented and managed patient information using Epic
- Provided consultations for patients about rights and services.
- Earned reputation for good attendance and hard work.
- Answered hundreds calls per 24 hours to answer customer questions.
Administration Assistant 11
R.L. Allen Inc.
Upper Marlboro, MD
08.2006 - 05.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered several calls per 20 minutes to answer customer questions.
- Collaborated with others to discuss new opportunities.
- Improved customer satisfaction by finding creative solutions to problems.
- Completed several project resulting in great results.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized Health software to compile data gathered from various sources.
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
Patient Service Representative
St. Agnes HOSPITAL
Baltimore, MD
06.2016 - 10.2018
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Scheduled patient appointment and procedures with Epic
- Answered patient questions and fielded complaints.
- Referred patients to appropriate professionals and services.
- Documented and managed patient information using epic
- Provided consultations for patients about rights and services.
Patient Registrar
Johns Hopkins Bayview Medical Center
Baltimore, MD
06.2013 - 06.2016
- Collected and processed copayments and out-of-pocket charges
- Set and managed patient appointment schedules using Epic
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Verified and entered necessary information such as name, address and phone number into the patient management system.
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
- Scheduled patient appointment and procedures with Epic
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
Patient Service Supervisor
Baltimore Cares Inc
Baltimore, MD
05.2010 - 01.2013
- Coordinated between patients and healthcare professionals to meet patient needs.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Ran credit card batches and balanced deposits on a daily basis.
- Answered patient questions and fielded complaints.
- Referred patients to appropriate professionals and services.
- Provided consultations for patients about rights and services.
- Earned reputation for good attendance and hard work.
- Documented and managed patient information
Education
High School Diploma -
Patterson High School
Baltimore, MD06.1997
Medication Technician -
Sojourner-Douglass College
Baltimore, MD05.2015
Skills
- Appointment confirmation
- Medical filing
- Office administration
- Scheduling appointments
- Administrative support
- Team collaboration
- Communications
- Organization
- Customer service
- Supervision
- Epic charting
- Patient scheduling
- Insurance verification
Timeline
Sr. Ambulatory Practice Coordinator
University of Maryland Baltimore UMB
10.2018 - Current
Patient Service Representative
St. Agnes HOSPITAL
06.2016 - 10.2018
Patient Registrar
Johns Hopkins Bayview Medical Center
06.2013 - 06.2016
Patient Service Supervisor
Baltimore Cares Inc
05.2010 - 01.2013
Administration Assistant 11
R.L. Allen Inc.
08.2006 - 05.2025
Medication Technician -
Sojourner-Douglass College
High School Diploma -
Patterson High School