Jerry Troutt-Natusch
Fort Collins ,CO
Summary
Energetic leasing agent offering wealth of experience in conducting property tours and launching effective marketing initiatives. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Greystar Property Management
Fort Collins, CO
11.2021 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Leasing Agent / Social Media Manager
The Bluffs
Junction City , Ks
07.2018 - 03.2020
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Escalated any major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of all correspondence between management and tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Invited prospects to fill out application upon completion of property tour.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Curated and segmented editorial content to increase engagement and channel growth.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
Cashier / Crew Member
Chipotle
Winter Springs, FL
02.2015 - 07.2018
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Assisted customers with special services, account updates and promotional options.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Barista / Trainer
Starbucks
Fort Riley North, KS
03.2017 - 08.2017
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Lake Howell High School
Winter Park, FL05.2015
Skills
- Leasing and sales
- Agent collaboration
- Fair housing policies
- Telephone and email etiquette
- Marketing and advertising
- Relationship building and retention
- Sales techniques
- Creative problem solving
- Quick learner
Timeline
Leasing Agent
Greystar Property Management
11.2021 - Current
Leasing Agent / Social Media Manager
The Bluffs
07.2018 - 03.2020
Barista / Trainer
Starbucks
03.2017 - 08.2017
Cashier / Crew Member
Chipotle
02.2015 - 07.2018
Lake Howell High School