Jerry Tucker
Mount Pleasant,NC
Summary
Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 30-year progressive career history.
Overview
27
27
years of professional experience
Work History
Branch Sales Manager
Heritage-Crystal Clean
10.2020 - 05.2023
- Developed new business researching specific geographical regions and trends in an effort to determine potential customers.
- Set pricing strategy and discount rates.
- Managed branch sales, customer service, finances, and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Worked directly with customers and associates to handle internal and external complaints and objections.
Oil Sales and Service
FCC/ Heritage Crystal-Clean
11.2009 - 10.2020
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Crystal-Clean services.
- Handled customer inquiries and high volume calls to solve billing and ordering problems,
Assistant Plant Manager/ Driver Trainer
Macleod Construction Co.
01.2006 - 05.2009
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
- Created new training program with focus on staff safety, food and production quality to achieve reduced labor costs and tighter control points.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Provided direction and leadership to all levels of employees
Dispatcher Manager
Cabarrus Concrete Co
11.2005 - 11.2006
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
Dispatch Lead
Concrete Supply Co
04.1996 - 09.2005
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
Education
No Degree - Business Management
Stanly Community Collage
Albemarle NC08.1982
High School Diploma -
Mount Pleasant High School
Mount Pleasant, NC06.1979
Skills
- New Client Acquisition
- Inventory Control Processes
- Employee Coaching
- Driving Revenue
- Motivational Techniques
- Supply Chain Cost Management
- Customer Inquiries
Timeline
Branch Sales Manager
Heritage-Crystal Clean
10.2020 - 05.2023
Oil Sales and Service
FCC/ Heritage Crystal-Clean
11.2009 - 10.2020
Assistant Plant Manager/ Driver Trainer
Macleod Construction Co.
01.2006 - 05.2009
Dispatcher Manager
Cabarrus Concrete Co
11.2005 - 11.2006
Dispatch Lead
Concrete Supply Co
04.1996 - 09.2005
No Degree - Business Management
Stanly Community Collage
High School Diploma -
Mount Pleasant High School
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