Jerry Villagrana
Colorado Springs,CO
Summary
Dynamic Telesales team leader with a proven track record in coaching and achieving sales targets. Expertise in CRM software, lead generation, and customer education drives exceptional team performance.
Overview
17
17
years of professional experience
Work History
Telesales Advisor
United Healthcare
Colorado Springs, Colorado
07.2023 - 08.2026
- Educated clients on healthcare plans through targeted outbound calls, enhancing their understanding of options available.
- Followed up on sales leads through strategic outbound calling, fostering relationships and increasing conversion opportunities.
- Utilized CRM software to track leads and manage client information.
- Responded promptly to inquiries from customers regarding product features and pricing options.
- Assisted interested customers by answering their inbound phone inquiries.
- Maintained detailed records of client interactions and inquiries to ensure seamless follow-up and service continuity.
- Participated in team meetings to share successes and brainstorm ideas.
Telesales Team Leader
United Healthcare
Colorado Springs, Colorado
06.2019 - 08.2023
- Led a team of telesales representatives to achieve sales targets.
- Coached team members to enhance sales skills and drive sales productivity. the telesales team to ensure they reach their full potential.
- Trained new hires on effective communication and sales techniques.
- Conducted regular performance reviews to deliver targeted feedback and coaching.
- Monitored individual team performance to identify strengths and areas for development. performance of individual team members in order to identify areas for improvement.
- Monitored team calls for quality assurance and compliance adherence.
- Leading daily telesales team meetings to ensure that sales targets are met.
- Provided feedback on individual performance and offered guidance.
- Handling escalated customer service issues in a professional manner.
Telesales Representative
United Healthcare
Colorado Springs, Colorado
06.2018 - 07.2019
- Engaged customers through phone calls to promote healthcare services.
- Educated clients on insurance options and benefits available to them.
- Utilized CRM software to track interactions and manage leads effectively.
- Participated in training sessions to stay updated on products and compliance regulations.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Inside Sales Representative
Wide Open West
Colorado Springs, Colorado
01.2010 - 05.2018
- Delivered superior customer support to improve account retention rate.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Handled customer inquiries and resolved issues efficiently.
- Utilized CRM software to track sales activities and client interactions.
- Provided customers with product information, pricing and availability.
- Participated in team meetings to strategize on sales initiatives.
Education
High School Diploma -
Whittier
Whittier, CA05-1986
Skills
- Sales techniques
- Lead generation
- CRM software
- Telephone communication
- Sales training
- Customer education
- Customer relationship management
Timeline
Telesales Advisor
United Healthcare
07.2023 - 08.2026
Telesales Team Leader
United Healthcare
06.2019 - 08.2023
Telesales Representative
United Healthcare
06.2018 - 07.2019
Inside Sales Representative
Wide Open West
01.2010 - 05.2018
High School Diploma -
Whittier