Javier Perez
Miami,FL
Summary
Results-driven healthcare insurance professional with 6 years in customer service, claims, and sales. Expertise in Medicare and Medicaid enhances member support and satisfaction. Strong communication, organization, and problem-solving skills enable efficient resolution of complex issues. Committed to leveraging healthcare insurance knowledge to drive success at UnitedHealthcare.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Telesales Advisor
UnitedHealthcare
Miami, FL
08.2026 - Current
- Provide consultative telesales support to Medicare and Medicaid beneficiaries across 35 licensed states.
- Conducted scheduled outbound calls for targeted member and sales campaigns.
- Engaged customers through effective communication and relationship building to foster long-term loyalty.
- Utilized CRM software to systematically track customer interactions and sales activities for improved follow-up.
- Maintain strong knowledge of Medicare and Medicaid guidelines, regulations, and compliance requirements.
Retail Sales Consultant
Florida Blue
Fort Lauderdale, FL
05.2022 - 05.2025
- Primary job responsibilities are to sell health and ancillary insurance products
- to Florida individual consumers.
- Assisted Florida individual consumers with insurance inquiries.
- Supported inbound and outbound calls Engaged with consumer prospects through targeted marketing strategies. through market-driven and Florida Blue campaigns, enhancing lead engagement.
- Analyze prospect needs and match to Florida Blue product solutions.
- Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities.
- Support both inbound form and outbound calls to Consumer prospects through market driven and Florida Blue campaigns.
- Cross-sold ancillary products to new and existing Florida Blue health customers, fostering increased customer wallet share and retention.
- Presented and explained recommended product solutions, including benefits, features, company services, and operation processes.
- Facilitated application processes and performed field underwriting; advised customers of eligibility, rates, and riders.
- Coordinated with healthcare providers and vendors to plan and execute marketing events
Retail Service Specialist
Florida Blue
Miami, FL
08.2021 - 04.2022
- Assist members in person and over the phone with complex inquiries regarding professional and institutional claims, plan benefits, premium payments, and other coverage related inquiries.
- Document inquiries and solutions for each member and serve as point of contact until resolution.
- Resolve enrollment and billing issues for private policies, ensuring member satisfaction.
- Manage enrollment and billing issues for private policies.
- Maintained highest numbers in the Retail Center for Service request and processing time goals.
- Enroll members during OEP, confirming participation of doctors, hospitals/facilities, covered prescriptions, and accurate financial information for optimal policy selection.
- Blue Cross and Blue Shield of Florida
Service Advocate
Florida Blue
Miami, FL
08.2020 - 08.2021
- Managed inventory and addressed calls from group decision makers to ensure timely support.
- Serve as primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider/group complaints and issues.
- Provide service to customers by answering the most complex questions, researching and resolving issues, inquiries and exceptions and ensuring customers understand the Company's products and processes.
- Provided service to customers by resolving complex inquiries and ensuring understanding of Company products and processes.
- Supported operations for Blue Cross and Blue Shield of Florida
Education
HIGH SCHOOL DIPLOMA -
JOHN A. FERGUSON SENIOR HIGH SCHOOL
Miami, FL 02.2012 - 06.2016
Skills
- Healthcare Insurance Knowledge
- Insurance Sales Techniques
- Customer Service & Communication
- Quality Control & Compliance
- Documentation & Record Management
- Excel data management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Typing speed 60 WPM
- Productivity metrics
- Detail orientation
- Highly Organized & Time Management
- Independent work
- Multilingual Communication
Certification
- 2-15 Life Health & Variable Contracts License, 11/21, 11/27, License to transact contracts for Life insurance, fixed-dollar annuity contracts, or variable annuity contracts offered by the same insurer. This license also allows the individual to transact Health Insurance.
- Insurance Producer License, Life & Health Insurance License
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Telesales Advisor
UnitedHealthcare
08.2026 - Current
Retail Sales Consultant
Florida Blue
05.2022 - 05.2025
Retail Service Specialist
Florida Blue
08.2021 - 04.2022
Service Advocate
Florida Blue
08.2020 - 08.2021
HIGH SCHOOL DIPLOMA -
JOHN A. FERGUSON SENIOR HIGH SCHOOL
02.2012 - 06.2016