Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jerry Wolfe

Amarillo,TX

Summary

Dynamic manager with a proven track record, excelling in operations management and team leadership. Enhanced employee retention through strategic training and mentoring, while achieving sales targets by fostering a motivated workforce. Skilled in problem-solving and operational efficiency, driving improvements in customer satisfaction and team performance. High-performing professional with substantial experience developing and implementing safety. Creates safety protocols, conducts hazard assessments and provides education. S

Overview

18
18
years of professional experience

Work History

Store Manager

Safelite
11.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Store Manager District Trainer

Ross Stores
09.2007 - 10.2023
  • Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
  • Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
  • Ensured a safe working environment for all employees by adhering strictly to company safety guidelines while also promoting workplace safety awareness through regular trainings.
  • Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
  • Coordinated seamless store openings or renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
  • Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
  • Spearheaded loss prevention efforts by enforcing strict security protocols and conducting thorough audits of store operations.
  • Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
  • Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.

Education

BBA - Business Management

The University of Texas At Arlington
Arlington, TX

Skills

  • Multitasking and organization
  • Training and mentoring
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Operations management
  • Problem Solving
  • Strategic thinker
  • Operational efficiency
  • Strategic planning & analysis
  • Culture development
  • Team leadership and coaching

Timeline

Store Manager

Safelite
11.2023 - Current

Store Manager District Trainer

Ross Stores
09.2007 - 10.2023

BBA - Business Management

The University of Texas At Arlington

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Jerry Wolfe