LAYNI MOORE
Tomball,TX
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Foxmark Corporation
09.2023 - Current
- Managed and supported client accounts generating over $2 million in annual billables
- Designed creative brand strategies tailored to diverse client goals and objectives
- Foster and maintain strong client relationships through trust and reliability
- Successfully manage house accounts while supporting additional sales rep accounts, showcasing exceptional multitasking, attention to detail, and organizational expertise
- Expertly manage a high volume of client inquiries while ensuring seamless project oversight and timely delivery throughout production
Customer Service Representative
Foxmark Corporation
09.2022 - 09.2023
- Lead nationwide installation projects through effective coordination with general contractors and installers, ensuring clear and consistent communication
- Drive efficient communication between HTX and MMX teams, ensuring timely updates and accurate timelines that enhance client satisfaction
- Meticulously review e-proofs to ensure accuracy and consistency with project specifications and client-provided artwork, optimizing the approval process
- Collaborate with sales representatives to facilitate seamless transition of client projects into production
Waitress
Lupe Tortilla
06.2017 - 09.2022
- Coordinated timely and efficient delivery services for corporate and business-catered events
- Conducted onboarding programs to equip new team members with knowledge of policies, industry standards, and customer service excellence
- Collaborated with a dynamic team of 10-15 members to deliver outstanding customer satisfaction and care
- Efficiently attended to the needs of 30-70 customers, ensuring seamless order-taking, prompt responses, and exceptional service
- Resolved customer concerns promptly to enhance individual experience and escalated issues to management for resolution when necessary
Education
BBA - MARKETING
TEXAS STATE UNIVERSITY
SAN MARCOS, TX12.2021
Skills
- Creative Problem-Solving
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Adaptive Team Player
- Microsoft Office skills
- Report Creation
- Understanding Customer Needs
- Upbeat and Positive Personality
- CRM Software
- Customer Account Management
- Customer Service
- Customer service
- Teamwork and collaboration
- Client relations
- Account management
Timeline
Account Manager
Foxmark Corporation
09.2023 - Current
Customer Service Representative
Foxmark Corporation
09.2022 - 09.2023
Waitress
Lupe Tortilla
06.2017 - 09.2022
BBA - MARKETING
TEXAS STATE UNIVERSITY
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