Jerry Zeng

• Engaged with customers to enhance their experience and encourage loyalty., creating positive experiences that supported customer satisfaction and loyalty.
• Fielded hundreds of customer requests daily, demonstrating urgency and professionalism.
• Assisted in training new team members on operational procedures to ensure consistency.
• Collaborated with crew members to streamline task completion, contributing to overall team efficiency.
• Maintained cleanliness and organization of workstations and equipment, ensuring compliance with health and safety standards.
• Followed health and safety guidelines during food preparation and service to promote safety.
• Stored food in designated areas, adhering to wrapping, dating, and rotation procedures.

Ensured adherence to safety and quality standards during food preparation and service.

• Maintained clean, organized workspace, enhancing team efficiency and service quality.
• Supported training of new staff on operational procedures and service techniques.
• Provided informed menu recommendations to guests, improving dining experience and customer satisfaction.
• Handled customer inquiries courteously via phone, ensuring timely responses and positive customer interactions.
• Executed cash transactions accurately using point of sale system.
• Processed payments efficiently and accurately using POS system.
• Followed restaurant guidelines regarding food safety and hygiene to prevent illness.