Jerryl Gray
North Haven,CT
Summary
Years of experience as a dispatcher and in security operations.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Shelton, CT
10.2023 - 02.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing assistance as needed.
- Prepared detailed reports on daily activities and irregularities in operations.
- Implemented access control measures to safeguard restricted areas effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Dispatcher
DATTCO
Bridgeport, CT
12.2019 - 10.2022
- Coordinated daily transportation schedules to optimize route efficiency and reduce delays.
- Managed real-time communication with drivers to address issues and ensure timely deliveries.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Implemented tracking systems for vehicle locations, improving dispatch accuracy and response times.
- Oversaw compliance with safety regulations, ensuring adherence during all transportation operations.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Dispatcher/Customer Service
Greater New Haven Transit District
Hamden, CT
10.2015 - 12.2019
- Coordinated daily transit schedules to ensure timely routes and efficient service delivery.
- Monitored real-time vehicle locations using GPS tracking systems for optimal resource allocation.
- Responded to passenger inquiries and resolved issues, enhancing overall customer satisfaction levels.
- Developed and implemented operational procedures to streamline dispatch processes and improve efficiency.
- Collaborated with maintenance teams to prioritize vehicle repairs, minimizing downtime and service disruptions.
- Led initiatives to enhance interdepartmental communication, fostering teamwork among drivers, maintenance, and administration.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Associate of Science - Business Management
Albertus Magnus College
New Haven, CT05-2011
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Emergency response
- Access control
- Dispatch
Timeline
Security Officer
Securitas Security Services USA
10.2023 - 02.2026
Dispatcher
DATTCO
12.2019 - 10.2022
Dispatcher/Customer Service
Greater New Haven Transit District
10.2015 - 12.2019
Associate of Science - Business Management
Albertus Magnus College