Jersie Angel
Bainbridge Island,WA
Summary
Outgoing and friendly with strong drive to succeed
Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at multitasking, working effectively unsupervised and quickly mastering new skills.
Devoted to giving every client a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Shift Manager/Store Manager in Training
McDonald's Restaurant
Bainbridge Island, WA
03.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Ensured compliance with all company regulations, policies, procedures, safety protocols.
- Supervised and trained staff to ensure customer service standards were met.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
Crew Team Trainer
McDonald's Restaurant
Bainbridge Island, WA
08.2023 - Current
- Train new employees on company procedures, customer service, and safety protocols
- Train new employees on job positions to maintain coverage of roles.
- Demonstrate job-specific tasks and explain procedures
Crew Team Member
McDonald's Restaurant
Bainbridge Island, WA
06.2023 - Current
- Worked Various roles within the restaurant
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Manage money as cashier
- Food preparation
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
Babysitter & Pet Sitter
Self
Bainbridge Island, WA
09.2016 - Current
- Provide childcare services for families, ensuring the safety and well being of children
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Offer pet sitting services which includes feeding, walking and quality care of pets
Concessioner
Bainbridge Cinemas
Bainbridge Island, WA
05.2022 - 08.2022
- Operated concession stand serving customers with a smile
- Handled food transactions and maintained inventory
Cashier Specialist
Bainbridge Cinemas
Bainbridge Island, WA
05.2022 - 08.2022
- Managed ticket sales and provided information to patrons
- Assist with box office operations
- Processed payments promptly for customers to exceed productivity standards.
- Resolve issues to maintain customer satisfaction.
Door Dasher
Door Dash
Boise, ID
01.2022 - 04.2022
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Navigated local streets and highways with ease using GPS system.
Server/Barista
Jake's Pickup
Bainbridge Island, WA
08.2018 - 10.2021
- Deliver excellent customer service in a fast paced restaurant
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- prepared food, and served coffee, beverages and snacks
- crew member, front of house server
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
High School Diploma -
Bainbridge High School
Bainbridge Island, WA06.2020
Some College (No Degree) - Business Marketing, Psychology/Criminal Justice
Boise State University
Boise, IDSkills
- Customer service
- Staff Motivation
- Energetic and Enthusiastic
- Shift leadership
- Detail-oriented and efficient
- Talented multitasker
- Personable
- Strong team contribution
- Sales Strategies
References
References available upon request.
Timeline
Shift Manager/Store Manager in Training
McDonald's Restaurant
03.2024 - Current
Crew Team Trainer
McDonald's Restaurant
08.2023 - Current
Crew Team Member
McDonald's Restaurant
06.2023 - Current
Concessioner
Bainbridge Cinemas
05.2022 - 08.2022
Cashier Specialist
Bainbridge Cinemas
05.2022 - 08.2022
Door Dasher
Door Dash
01.2022 - 04.2022
Server/Barista
Jake's Pickup
08.2018 - 10.2021
Babysitter & Pet Sitter
Self
09.2016 - Current
High School Diploma -
Bainbridge High School
Some College (No Degree) - Business Marketing, Psychology/Criminal Justice
Boise State University