Jersie Torres

As a Customer Specialist at CarMax, I played a key role in delivering an exceptional customer experience through a variety of tasks. I assisted customers in purchasing vehicles, provided personalized consultations, and facilitated trade-ins by buying cars from owners looking to sell. I also ensured vehicles were in top condition by performing buffing, shining, and minor paint touch-ups. Additionally, I handled DMV registrations, ensuring a smooth, efficient process for customers. My role involved direct face-to-face interactions, focusing on building strong relationships and helping customers make informed decisions.

Sterilized and prepared surgical instruments in compliance with hospital, CDC, and industry standards. Operated and maintained sterilization equipment, assembled surgical trays, and ensured accurate records for timely distribution. Collaborated with surgical teams to support urgent procedures, enhancing patient safety and infection control.

Served as first point of contact for patients, managing scheduling, check-ins, and medical records in compliance with HIPAA and military regulations. Facilitated communication between patients and staff, coordinated interpreters, and maintained accurate healthcare system data in a dynamic international military setting.

Managed front desk operations and high-volume client interactions, supervising and training reception staff to ensure a professional, efficient environment. Coordinated scheduling, property showings, and document handling while maintaining accurate records and facilitating communication between agents, management, and clients in a fast-paced market.