Jerson Rugama
Stafford,Virginia
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
1
1
year of professional experience
Work History
Print Production Service Technician
Konica Minolta Business Solutions
03.2022 - 09.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Assisted team members with print production equipment troubleshooting and diagnostics.
Warehouse Associate
Amazon
09.2021 - 02.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Crew Member
McDonald's
02.2021 - 08.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Brooke Point High School
Stafford, VA06.2021
Skills
- Issue and Problem Resolution
- Professional and Courteous
- Verbal and Written Communication
- Diagnosis and Troubleshooting
- Problem-Solving
- Critical Thinking
- Decision-Making
- Active Listening
- Teambuilding
- Excellent Communication
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Print Production Service Technician
Konica Minolta Business Solutions
03.2022 - 09.2022
Warehouse Associate
Amazon
09.2021 - 02.2022
Crew Member
McDonald's
02.2021 - 08.2021
High School Diploma -
Brooke Point High School
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