Mark Donahoe
Omaha,NE
Summary
Experienced Production Print Service Technician with A+ certification and a strong focus on troubleshooting, preventive maintenance, and customer service. Proven ability to minimize downtime and ensure client satisfaction.
Overview
37
37
years of professional experience
Work History
Production Print Service Technician
Ricoh USA
Omaha, NE
02.1989 - Current
Developed strong relationships with clients through active listening, clear communication, and understanding their specific needs.
A+ certification through comptia
Set up, install, repair Fiery print controllers.
Reduced downtime with timely troubleshooting and emergency repair of production print equipment.
Performed preventative maintenance on printing equipment and accessories
Maintained accurate inventory of car stock parts, ensuring customer uptime expectations.
Conducted regular audits of car stock parts inventory
Service adjacency technician on Revolution Retail/Glory cash recycler systems, and Evolv Weapons detection systems.
Education
Associate of Science -
Associate in Electronics Technology -
DeVry Institute of Technology
Kansas City, MO10-1985
Skills
- A certification
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Repair techniques
- Professional and courteous
- Mechanical aptitude
Timeline
Production Print Service Technician
Ricoh USA
02.1989 - Current
Associate of Science -
Associate in Electronics Technology -
DeVry Institute of Technology