Sarah Irvin
Aurora,CO
Summary
Experienced customer service professional with a strong background in clerical work and a genuine dedication to providing exceptional customer support. Proven track record of efficiently handling high-volume calls in fast-paced environments, while meticulously documenting information and achieving customer satisfaction through effective resolutions. Demonstrated expertise in maintaining the confidentiality of sensitive and private data.
Overview
6
6
years of professional experience
Work History
Print Production Artist
Blue Mountain Arts
Boulder, Colorado
06.2022 - Current
- Prepare all design layouts into prepress files for offset, web and digital printing.
- Interface with art director, designer, production manager and print producer to complete efficient and accurate work.
- Develop digital and print layouts for diverse materials.
- Promoted artwork through online platforms such as Etsy or Instagram.
- Utilized digital tools and software for graphic design and digital art creation.
Customer Service Call Center Agent
Key Lime Air
Centennial, CO
07.2021 - 06.2022
- Updated customer accounts, addresses, and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Charter Operations Coordinator
Key Lime Air
Englewood, CO
01.2021 - 07.2021
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Developed relationships and partnerships with business leaders.
- Assessed upcoming projects to forecast projected resource requirements.
- Handled company's conference logistics by booking rooms and arranging travel for executives.
Executive Assistant
Division Five, Inc.
Arvada, CO
10.2020 - 01.2021
- Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
- Followed proper accounting and bookkeeping procedures to support audits.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Greeted visitors and customers in a friendly, professional manner.
- Assisted with filing documents and maintaining records.
Customer Service Agent
Alaska Airlines
Denver, CO
11.2018 - 10.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Upheld privacy and security requirements for customer information.
- Trained new employees on procedures and policies to maximize team performance.
- Updated customer records in the CRM system accurately with each interaction.
Education
Bachelor of Arts - Graphic Arts
Rocky Mountain College of Art And Design
Denver, CO12.2019
Skills
- AI
- Microsoft Office Suite
- Adobe Creative Suite
- Zendesk
- Call Handling
- Calendar Management
- Payment Processing
- Project Management
- Issue and Complaint Resolution
- Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Print Production Artist
Blue Mountain Arts
06.2022 - Current
Customer Service Call Center Agent
Key Lime Air
07.2021 - 06.2022
Charter Operations Coordinator
Key Lime Air
01.2021 - 07.2021
Executive Assistant
Division Five, Inc.
10.2020 - 01.2021
Customer Service Agent
Alaska Airlines
11.2018 - 10.2020
Bachelor of Arts - Graphic Arts
Rocky Mountain College of Art And Design
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