Jersy Clement
Oklahoma City,OK
Summary
Supported customer safety and security initiatives by promoting excellent service standards among employees. Assisted in achieving financial and operational objectives while fostering strong customer relationships. Contributed to sales growth through effective customer engagement strategies.
Overview
7
7
years of professional experience
Work History
Cashier
Oncue Express
Oklahoma City, OK
10.2019 - Current
- Executed transaction processing by managing cash, credit, and electronic payments with precision using POS systems.
- Facilitated customer interactions by greeting clients, addressing inquiries, and resolving complaints promptly.
- Executed cash drawer reconciliations at shift start and end, ensuring 99% accuracy.
- Assisted in scanning, bagging, and stocking merchandise. Maintained organized and clean checkout lanes.
- Ensured adherence to company procedures for returns, exchanges, coupon redemption, and loss prevention.
Store MIT (Manager In Training)
Oncue Express
Oklahoma City, Oklahoma
10.2019 - Current
- Managed day-to-day operations of a family business filling station.
- Worked with vendors, monitored sales, maintained inventory, and employee schedules.
- Maintained daily financial reports and deposits.
- Ensured employees adhered to policies and procedures.
- Communicating with the corporate office and ensuring proper protocol is being followed at all times.
- Provide comprehensive customer service.
- Uphold a professional image and demeanor at all times.
- Stepped over smaller positions and went straight into managing stores for current GMs across the Oklahoma City Metro and Mustang Area.
- Maintain the store and make sure it is properly stocked with items for customers.
- Supervised all gas station attendants and maintained work schedules for employees.
- Handled cash of up to 25,000S each day.
- Professionally handle all regards via phone call, and email to maintain good business relations with customers.
- Employee of the year.
- Daily inventory of products sold to maintain accurate account.
- Operate cash registers, and purchases made while correctly distributing change and keeping an accurate til.
- Kept logs of fuel, oil, and sales.
Education
Class of 2019 -
Epic Charter School
01.2019
Skills
Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement by streamlining communication processes
Monitored and analyzed inventory levels to support timely replenishment and minimize shortages
Achieved timely delivery of financial reports that informed key business decisions Enhanced reporting accuracy through diligent data analysis and collaboration with stakeholders Improved financial reporting processes, resulting in increased operational efficiency
Executed tasks with a focus on thoroughness and precision, minimizing errors and maximizing efficiency
Developed and implemented strategies for professional communication to ensure alignment and transparency in organizational messaging
Awards And Acknowledgments
Consistently received positive feedback from customers, resulting in increased revenue and repeated business.
Timeline
Cashier
Oncue Express
10.2019 - Current
Store MIT (Manager In Training)
Oncue Express
10.2019 - Current
Class of 2019 -
Epic Charter School