Jerwuan Defro
Denton,TX
Summary
Results-driven manager with a proven track record in customer service and team leadership. Demonstrated expertise in optimizing operations and enhancing client communication.
Overview
9
9
years of professional experience
Work History
Manager
Craddock's Cleaning Services
Arlington,TX
01.2019 - 11.2025
- Managed scheduling and resource allocation to optimize workforce productivity.
- Oversee daily office operations, ensuring efficient coordination between clients, cleaning crews and ownership
- Manage payroll processes, including timesheet verification, scheduling alignment, and record maintenance.
- Serve as primary point of contact for customer service, handing inquires, service requests, and followup.
- Resolve clients complaints promptly by coordinating re-cleans, issuing service adjustments, and maintaining satisfaction
- Schedule and dispatch cleaning teams based on job requirements, availability, and priority needs
- Support business growth by improving internal processes and enhancing client communication systems.
Office Manager
Jaded Esthetics
Covington, GA
03.2017 - 12.2019
- Coordinated scheduling and appointments for staff, optimizing time management.
- Developed and implemented office policies to enhance operational efficiency.
- Oversaw inventory management, ensuring timely procurement of supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Psychology - Psychology
University of North Texas
Denton, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Active listening
- Scheduling
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Manager
Craddock's Cleaning Services
01.2019 - 11.2025
Office Manager
Jaded Esthetics
03.2017 - 12.2019
Psychology - Psychology
University of North Texas