Jerwynn Bigyan
Palatine
Summary
Dedicated and efficient professional with a track record in customer service and operational efficiency. Experienced in onboarding and training, committed to enhancing team performance and ensuring exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Special Operations Analyst
Empire Today, LLC
Northlake, IL
04.2015 - 10.2025
- Coordinated sourcing and ordering of non-stock materials to fulfill customer requests.
- Oversaw team inbox management and ensured prompt responses to inquiries.
- Orchestrated logistics operations to efficiently relocate available stock across multiple warehouses nationwide.
- Facilitated onboarding and training processes for new team members.
Customer Service Representative
Garrett Popcorn Shop
Chicago, IL
10.2014 - 01.2015
- Delivered exceptional customer support by resolving inquiries and complaints efficiently.
- Processed orders accurately, ensuring timely delivery to enhance customer satisfaction.
Sales Associate
Ziegler's Ace Hardware
Crystal Lake, IL
08.2010 - 11.2014
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Assisted in merchandising displays, optimizing product visibility and enhancing store aesthetics.
Sales Associate
Express Clothing
Schaumburg, IL
10.2011 - 03.2012
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized inventory displays to enhance customer shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
Sales Associate
Levi Strauss & Company
Schaumburg, IL
04.2008 - 12.2008
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Worker
Avery Dennison
Mount Prospect, IL
06.2005 - 10.2005
- Coordinated with team members to streamline order picking and packing operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL06-2022
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
Timeline
Special Operations Analyst
Empire Today, LLC
04.2015 - 10.2025
Customer Service Representative
Garrett Popcorn Shop
10.2014 - 01.2015
Sales Associate
Express Clothing
10.2011 - 03.2012
Sales Associate
Ziegler's Ace Hardware
08.2010 - 11.2014
Sales Associate
Levi Strauss & Company
04.2008 - 12.2008
Warehouse Worker
Avery Dennison
06.2005 - 10.2005
High School Diploma -
Crystal Lake South High School