Jeryn Carter
Prairie Grove,Arkansas
Summary
Knowledgeable and dedicated customer service professional in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
New Student Orientation Leader
University of Arkansas, Fayetteville
05.2024 - Current
- Provided ongoing support to incoming freshmen and transfer students throughout orientation, fostering positive relationships and academic success.
- Led campus tours, showcasing key facilities and resources available to new students.
- Cultivated a welcoming environment where each and every student belongs.
- Actively participated in weekly meetings with staff supervisors discussing feedback from each session.
Cook
Coyle's Family Restaurant
12.2023 - 05.2024
Client Service Specialist
Bank OZK
12.2022 - 08.2023
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, deposits, withdrawals, and updated accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Personal Shopper
Walmart
07.2022 - 12.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Cook
Coyle's Family Restaurant
04.2021 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Education
Bachelor of Science - Biology
University of Arkansas, Fayetteville
Fayetteville, AR05.2027
High School Diploma -
Prairie Grove High SchoolPrair
Prairie Grove, AR05.2022
Skills
- Exceptional Customer Service
- Till Counting
- Rapid 10-Key Data Entry
- Strong Sense of Banking Ethics
- Money Handling
- Confidential Document Management
- High-Volume Production Capabilities
- Collaborative mindset
- Peer Mentoring
Volunteer Experience
Volunteer at the local Veterans Affairs hospital in Fayetteville, AR from May 2017 - February 2020. Volunteer service hours totaling 771.
Timeline
New Student Orientation Leader
University of Arkansas, Fayetteville
05.2024 - Current
Cook
Coyle's Family Restaurant
12.2023 - 05.2024
Client Service Specialist
Bank OZK
12.2022 - 08.2023
Personal Shopper
Walmart
07.2022 - 12.2022
Cook
Coyle's Family Restaurant
04.2021 - 07.2022
Bachelor of Science - Biology
University of Arkansas, Fayetteville
High School Diploma -
Prairie Grove High SchoolPrair
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